Kristy Jones
Santa Barbara,CA
Summary
Proven leader in business development and planning, with a track record of enhancing operational efficiency and revenue growth at FlexPak International. Excelled in client engagement and relationship management, securing long-term contracts and fostering key partnerships. Demonstrates exceptional financial acumen and adaptability, ensuring customer satisfaction and team productivity. Experienced with national account management, consistently driving strategic growth and client satisfaction. Utilizes strong negotiation and problem-solving skills to achieve key business objectives. Track record of leading teams and fostering collaboration to ensure successful project execution and client retention.
Overview
10
10
years of professional experience
Work History
National Account Director
FlexPak International
02.2016 - Current
- Managed challenging situations effectively by maintaining composure under pressure while ensuring desired outcomes were achieved.
- Drove process improvements resulting in enhanced operational efficiency across multiple departments.
- Established new partnerships by leveraging existing networks and identifying mutually beneficial opportunities.
- Enhanced revenue growth through negotiating and securing long-term contracts with key clients.
- Delivered top-notch customer service by addressing inquiries and resolving issues in a timely manner.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Product Owner
Olivia Grace Fashion
06.2014 - 03.2024
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Streamlined vendor communication processes leading to stronger partnerships resulting in improved product quality.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Maximized profitability by setting and enforcing stringent budgetary guidelines for the efficient allocation of resources.
- Improved cash flow management by implementing better financial controls across all aspects of the business operation.
- Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Airbnb Host
Self-employeed
02.2019 - 02.2024
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Established positive relationships with neighbors and local businesses to promote goodwill within the community.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
Education
Associate of Arts - Business Economics
SDSU
San Diego06.2006
Skills
- Client Engagement
- Relationship Management
- Financial Acumen
- Account Management
- Business Development
- Customer Service
- Attention to Detail
- Multitasking
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Business development and planning
- Self Motivation
Timeline
Airbnb Host
Self-employeed
02.2019 - 02.2024
National Account Director
FlexPak International
02.2016 - Current
Product Owner
Olivia Grace Fashion
06.2014 - 03.2024
Associate of Arts - Business Economics
SDSU
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