Kristy Keller
Milwaukee,WI
Summary
Knowledgeable Senior Flight Attendant with strong background in providing exceptional in-flight service and ensuring passenger safety. Successfully managed multiple long-haul international flights, enhancing passenger satisfaction through attentive and personalized service. Demonstrated proficiency in emergency procedures and effective communication skills, ensuring smooth operations and positive travel experience for all passengers.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician
Froedtert Hospital
Milwaukee, WI
10.2023 - Current
- Analyzed ECG strips to identify arrhythmias, promptly reporting findings to nursing staff.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Streamlined workflow processes by maintaining an organized workstation and prioritizing tasks efficiently.
- Exemplified professionalism and discretion while working with sensitive patient information, upholding strict confidentiality standards at all times.
Yoga Instructor
Wisconsin Athletic Club
Milwaukee, WI
11.2022 - Current
- Designed and implemented diverse yoga classes tailored to various skill levels and fitness goals.
- Provided expert guidance on proper alignment, breathing techniques, and mindfulness practices.
- Collaborated with fitness team to integrate yoga into broader health programs and initiatives.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
Certified Ophthalmic Technician
Froedtert Hospital
Milwaukee, WI
10.2006 - 07.2023
- Conducted comprehensive patient assessments and documented findings in electronic health records.
- Assisted ophthalmologists with procedures, ensuring optimal patient care and safety protocols.
- Educated patients on ocular health, treatment options, and post-procedure care instructions.
- Facilitated inventory management of ophthalmic supplies, optimizing resource availability for procedures.
- Performed ocular imaging including fluorescein angiography with venipuncture, Ocular Coherence Tomography, slit lamp photography among other imaging procedures.
Flight Attendant
Midwest Express Airlines
Milwaukee, WI
05.1999 - 01.2001
- Collaborated with crew members to resolve conflicts and ensure a safe cabin environment during flights.
- Monitored cabin conditions and addressed any issues promptly to maintain comfort and safety standards.
- Trained new flight attendants on company policies,
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Implemented process improvements that enhanced operational efficiency during boarding and deplaning procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
American Trans Air
Milwaukee, WI
06.1994 - 05.1999
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Conducted pre-flight safety briefings, ensuring compliance with regulations and procedures.
- Managed in-flight services, including meal distribution and beverage service, maintaining high standards of quality.
- Assisted passengers with special needs, demonstrating adaptability and compassion in diverse situations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Successful additional training and worked as a Senior Flight Attendant on International and Domestic Flights.
- Additional training and worked as a Check Flight Attendant
Education
High School Diploma -
Eisenhower High School
New Berlin, WICertificate of Technical Studies - Certified Nursing Assistant
Waukesha County Technical College
Pewaukee, WIBachelor of Science - Certified Ophthalmic Technician
JCAHPO
Minneapolis, MNNo Degree - Human Relations And Public Speaking
Dale Carnegie Human Relations And Public Speaking Course
Skills
- Basic life support
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Professional appearance
- Public speaking
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Emergency situations management
- Emergency response coordination
- Flight safety
- FAA regulations
- Emergency care
- Calm under pressure
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 90%.
- Assisted customers in placing luggage in overhead compartments, enhancing stowing space efficiency by 90%.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Affiliations
Certified 200 YYT Yoga Instructor
Association of Flight Attendants
Certification
Certified Ophthalmic Technician
Certified Yoga Instructor RYT 200
BLS Certification
Certified Nursing Assistant
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Mindfulness Practices
- Yoga
- Dancing
- Martial Arts
- Pilates
- Regularly practice mindfulness and meditation for overall wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Cardiac Monitor Technician
Froedtert Hospital
10.2023 - Current
Yoga Instructor
Wisconsin Athletic Club
11.2022 - Current
Certified Ophthalmic Technician
Froedtert Hospital
10.2006 - 07.2023
Flight Attendant
Midwest Express Airlines
05.1999 - 01.2001
Flight Attendant
American Trans Air
06.1994 - 05.1999
High School Diploma -
Eisenhower High School
Certificate of Technical Studies - Certified Nursing Assistant
Waukesha County Technical College
Bachelor of Science - Certified Ophthalmic Technician
JCAHPO
No Degree - Human Relations And Public Speaking
Dale Carnegie Human Relations And Public Speaking Course