Kristy Kerr

Work History

Special Education Paraprofessional

Foundations Academy

08.2023 - Current

Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Monitored student classroom and outdoors activities to promote student safety.
Maintained positive attitude and affirmatively communicated with each student.
Interacted physically and verbally with students throughout each day.
Offered student support through special accommodations, extra assistance, and assessments.
Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education student.
Established professional relationships with parents and other teachers to increase rapport and support.
Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
Contributed to successful transitions between grade levels by collaborating closely with incoming teachers about each student''s specific strengths, challenges, and support requirements.
Created positive and inclusive classroom environment by helping students develop social skills and relationships.
Collaborated with teachers and specialists to assess student progress.

Substitute Teacher

Foundations Academy/Landmark Academy

01.2023 - 05.2023

Provided coverage for a wide range of teachers which included various grades and subjects including substituting for paras and SPED teachers
Assisted administrative and office staff when needed
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Courier

Quicksilver

05.2018 - 01.2023

Problem solved issues pertaining to efficiency and the overall customer experience
Trained new-hires and cross-trained office staff
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.

Customer Service Specialist, Administrative Assistant, Project Manager, Event Planner and Sales

X8 Brands/Boulder Botanicals

10.2017 - 04.2018

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided customer service, fulfillment, administrative, accounting, and human resources support.
Scheduled and managed marketing events and promoted product via Social Media.

Customer Service Specialist

Behavior Analyst Certification Board

01.2016 - 09.2017

Assisted existing Behavior Analysts with issues regarding certification.
Approved or denied applications for certification and worked as a liaison with universities to assist applicants with specified coursework needed to obtain certification.
Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Managed high call volume while maintaining a courteous and professional demeanor.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Public Relations Representative & Promotions

Jordinelli’s Bar

01.2014 - 03.2015

Represented Jordinelli’s at Downtown Business Owner, Downtown Partnership Committee, Brighton Chamber of Commerce and other applicable meetings
Performed all social media marketing duties; created and maintained webpage
Created, printed, and distributed materials such as event posters, flyers, and the food menu.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.

Wellness Manager

Wind Crest Retirement Community

08.2007 - 12.2014

Oversaw all aspects of daily and ongoing overall functions of the fitness & aquatic center at a retirement community of over 800 residents which included annual budgeting, payroll, marketing, and staffing.
Facilitated and served on over 10 on and off campus interdisciplinary committees including resident/staff safety and care planning committees.
Measured the success of implemented wellness programs through data analysis and reporting, allowing for continuous improvement efforts.
Managed wellness program budget effectively by allocating resources wisely and exploring cost-saving opportunities without sacrificing quality or effectiveness.
Collaborated with HR to integrate wellness initiatives into company culture, boosting morale and productivity.
Managed a team of wellness professionals to ensure consistent delivery of high-quality programming across multiple locations.
Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Coordinated marketing efforts to promote fitness and wellness programs.
Met or exceeded monthly revenue and training goals.
Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Maintained a steady personal training clientele and taught various land and water-based classes to residents who possessed a wide range of physical & mental capabilities
Worked closely with physical therapists and family members to design and implement individualized wellness programs.
Logged clear and concise healthcare formatted ‘SOAP’ notes reflecting client progress.
Created quarterly wellness or fall prevention themed events including giving public updates at Resident & Employee Town Meetings.
Reduced healthcare costs for the organization by promoting preventive health measures and early intervention strategies.

Summary

Overview

Work History

Special Education Paraprofessional

Substitute Teacher

Courier

Customer Service Specialist, Administrative Assistant, Project Manager, Event Planner and Sales

Customer Service Specialist

Public Relations Representative & Promotions

Wellness Manager

Skills

Certification

Training

Timeline

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