Kristy Kuzuguk

· Assisting the Manager of the In-Home Care Coordination Program in completing Medicaid Waiver packets for eligible individuals.

· Assisting in interviewing recipients and involved family members, and contacting medical personnel and community agency providers.

· Assisting in providing recipient and family focused services to evaluate, assess and advocate for the coordination of services.

· Traveling to villages served by NSHC to meet recipients, families, medical practitioners, and other professionals as appropriate in the coordination of services to the recipient.

· Meet with eligible recipients, families and caregivers to assist them in identifying the recipient's needs

· Complete and submit Medicaid Waiver packets and supportive documentation to the State of Alaska

· Contact medical professionals, school personnel and community agency staff to obtain documentation necessary to complete waiver packets, collaborating with the recipient and/or family, caregivers and other providers in developing Support Plans and other service plans

· Collaborate in conjunction with the program Manager in developing cost proposals and completing other home and community-based waiver paperwork required for recipients receiving supports

· Develop positive empathic relationships with recipients and recommend referrals to meet the needs of the recipient

· Participate in treatment team meetings when necessary

· Complete assessments and evaluations for securing services

Assisted referred patient's with Medicaid applications, Personal Care Assistance applications.

Called Patient Referrals and informed them of our services offered through our programs.

Worked with emails, excel, word documents.

Submitted PCA apps and notes in harmony.

• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
• Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Transported individuals to events and activities, medical appointments, and shopping trips.

• Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
• Educated patients on available wellness services and Abuse and Assault resources.
• Cooked dinner meals for clients
• Ensured clients abided my Bering Sea Women's Group housing rules, cook and clean after themselves, completed assigned house chores, was in bed by 10pm. Signed in and out upon arrival/departure each day.
• Answered phone calls, requested welfare checks as needed from appropriate authorities.
• Shopped weekly groceries and house hold essentials.
• Cleared exit areas
• Responded to SART calls from the hospital as needed after hours.

• Monitored vital signs and reported changes to nurses for timely intervention.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
• Participated in continuing education opportunities to stay current on best practices in certified nurse aide field.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Facilitated personal hygiene management, feeding and ambulation.
• Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
• Supported rehabilitation efforts by assisting therapists with various exercises as directed.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Facilitated patient transfers and repositioning, ensuring safety and comfort.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Learned and adapted quickly to new technology and software applications.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.

Built and managed airline reservations, tickets, cargo packages, luggage weight, traveling person's weight.

Answered phone calls, checked in traveling persons, charge airfares, excess luggage, travel date change fees.

Weather check and flight tracked company planes in the air.

Contacted village agents for persons traveling and number of luggage, and to inform of flight departure and estimated time arrival and expected travelers listed on the returned flight.

Cleaned and disinfected lounge and bathrooms, emptied trash, swept and mopped floors,

Close out flights and counted money made for the day and how payments were made. Made sure tickets and airfares were accounted for,

Provided Flight delay information for passengers who are connecting to another airline.

• Greeted patients kindly and Checked in and out guests, assisted with luggage.
• Requested lodging request from appropriate departments within Norton Sound Health Corporation
• Cleaned and disinfected rooms, furniture, bedding, showeres, toilets, public areas of the building.
• Maintained education learning and certificates required for the job such as Food Service Worker card, First Aid and CPR (including Pediatric), Labor and delivery educations for Pre-Maternal guests.
• Completed back ground checks to ensure guests are eligible to lodge at the Patient Hostel.
• Kept ramps and exit areas cleared of obstacles such as snow
• Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
• Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Managed scheduling conflicts efficiently, minimizing wait times for patrons during peak hours.
• Excellent communication skills, both verbal and written.
• Assisted with Monthly Reports of lodged guests and # of meals provided.
• Participated in training programs to stay current on industry best practices and company policies.
• Recorded and managed room keys.
• Cooked breakfast, lunch and dinner meals for Pre-Maternal guests.