Kristy Lakari
Ludington
Summary
Dynamic professional with a strong work ethic and proven customer service skills. Recognized for adaptability and accountability in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Corewell Health
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Worked closely with the physicians to foster an environment of trust and dependability.
- Billing duties
- Worked within Paychex.
- Oversaw any projects internally.
Support Services Representative
West Michigan Community Mental Health Services
07.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Maintained accurate records of customer interactions, ensuring proper documentation for future reference.
- Consistently met or exceeded performance metrics.
- Answer phones.
- Mail out documentation for signature.
- Maintain waiting lists for traditional and mild to moderate therapy consumers.
- Place consumers into therapists schedules according to need, location, and preferences.
- Prepare initial and annual paperwork.
- Prepare weekly reports for therapy.
- Make calls for missed appointments.
- Send out letters for missed appointments.
- Send out Advanced Benefit Determination letters.
- Handle all email requests from the Therapy Resource Group and others if needed.
- Manage all incoming referrals from the Michigan Department of Corrections for Mason, Lake, and Ocean Counties.
- Prepare monthly progress reports for all Michigan Department of Corrections consumers for their Probation/Parole officers.
- Help support the front desk staff as needed.
- Work the front desk at all three sites when needed.
- Maintain the calendar schedule for the therapy resource group for each therapist.
- Provide data or reports from the traditional and mild to moderate wait lists when asked.
- Provide weekly feedback on therapy caseloads, schedules, and availability to director and supervisor over the therapy resource group.
Education
One Year Certificate - Billing, Coding, And Office Systems Management
West Shore Community College
Scottville, MI05-2007
Associate of Science - Dietetics
Northern Michigan University
Marquette, MI05-1986
Skills
- Customer service oriented
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Teamwork and collaboration
- Dependability
- Accountability
- Strong work ethic
Timeline
Support Services Representative
West Michigan Community Mental Health Services
07.2019 - Current
Assistant Manager
Corewell Health
One Year Certificate - Billing, Coding, And Office Systems Management
West Shore Community College
Associate of Science - Dietetics
Northern Michigan University
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