Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Kristy Larson

Onaway,MI

Summary

Dynamic real estate agent with a proven track record at EXp Realty, LLC, excelling in negotiations and market analysis. Skilled in developing strategic marketing plans and fostering client relationships, I leverage my expertise in social media marketing and exceptional communication to drive sales and exceed client expectations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Well-qualified customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
28
years of professional experience

Work History

Real Estate Agent

EXp Realty, LLC
03.2018 - Current
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated, and managed real estate transactions.
  • Presented purchase offers to sellers for consideration.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Reviewed market research data and changed sales plans accordingly.
  • Advised clients on market conditions and property value for informed decision-making.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Prepared and presented contracts and other legal documents to clients.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Member Service Representative

Awakon Federal Credit Union
12.2002 - 11.2017
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Educated and engaged customers with new bank products and services.
  • Resolved customer issues through thorough dispute investigation.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Receptionist

Aurora Gas Company
09.1998 - 12.2002
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected billing payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Hair Stylist

Sally's Hair Styling
08.1997 - 09.1998
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Educated customers on products to maximize benefits.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Resolved guest complaints about service or style.
  • Processed payments, entering sales in register for prompt customer service.
  • Determined appropriate hair treatments based on conditions and textures.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Demonstrated thorough knowledge of all salon products and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Maintained regular client list and successfully handled walk-in customers.

Education

No Degree -

Central Michigan University
Mount Pleasant, MI

High School Diploma -

Onaway Area Community Schools
Onaway, MI
05-1993

Skills

  • Real estate development
  • Recruiting clients
  • Market monitoring
  • Presenting
  • Buyers' agent
  • Negotiations expert
  • Comparative market analysis
  • New home salesmanship
  • Traditional marketing
  • Buyer contracts
  • Social media marketing
  • MLS expert
  • Excellent communicator
  • Proficient in Microsoft office

Languages

English
Full Professional

Interests

  • Embracing outdoor adventures such as golf and side x side riding
  • Watching Movies and TV Shows
  • I enjoy helping others and giving back to the community
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • Reading
  • Participating in fundraising events to support local charities, schools, or community projects
  • Road Trips
  • Baking
  • Wine Tasting
  • Camping

Timeline

Real Estate Agent

EXp Realty, LLC
03.2018 - Current

Member Service Representative

Awakon Federal Credit Union
12.2002 - 11.2017

Receptionist

Aurora Gas Company
09.1998 - 12.2002

Hair Stylist

Sally's Hair Styling
08.1997 - 09.1998

No Degree -

Central Michigan University

High School Diploma -

Onaway Area Community Schools

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