Kristy Lee
Bernice,LA
Summary
Detail-oriented professional with strong customer service skills and experience in delivery coordination. Known for maintaining accurate records and ensuring timely service. Committed to enhancing customer satisfaction through effective problem-solving.
Overview
18
18
years of professional experience
Work History
RCA
USPS
Farmerville, Louisiana
02.2026 - Current
- Sorted incoming and outgoing mail for accurate delivery distribution.
- Delivered mail efficiently to rural residents on assigned routes.
- Maintained accurate records of deliveries and postal transactions.
UPS Driver
UPS
Ruston, Louisiana
11.2025 - 01.2026
- Delivered packages to designated locations within time constraints, enhancing overall delivery reliability.
- Coordinated with dispatch for updates and optimized routes for timely deliveries.
- Fostered positive customer relationships by ensuring on-time shipments and effectively resolving issues.
- Assisted customers with inquiries, providing exceptional service during interactions.
- Loaded and unloaded packages while maintaining proper handling and organization.
Store Associate
Tony's Daquiri & Vape
Bernice, Louisiana
08.2022 - 07.2025
- Demonstrated excellent customer service skills at all times.
- Assisted customers in selecting products and answering inquiries.
- Engaged with customers to create welcoming atmosphere, delivering professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Educated customers on product features and safe usage practices.
- Collaborated with team members to enhance customer service experience.
- Maintained cleanliness and organization of sales floor and displays, enhancing customer shopping experience.
- Restocked inventory and ensured product availability on shelves.
- Stocked and organized inventory to ensure product freshness and availability for customers.
- Provided cash register operations and handled customer payments.
- Performed daily opening and closing procedures for store operation.
Store Manager
Colorful Surprises
Bernice, Louisiana
04.2008 - 05.2015
- Engaged customers by providing exceptional service and product knowledge.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to maintain a clean and organized store environment.
- Restocked shelves to ensure sufficient inventory levels.
- Implemented promotional displays to highlight seasonal products effectively.
- Promoted and explained product features to customers during sales. by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in inventory management and stock organization for efficient product availability.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Some College (No Degree) - OTA
South Ark
Eldorado, ArEarly Childhood Education
La Tech University
Ruston, LAHigh School Diploma -
Bernice High School
Bernice, LA05-1996
Skills
- Delivery documentation
- Route optimization
- Inventory management
- Time management
- Organizational skills
- Customer service
- Exceptional service
- Detail-oriented
- Analytical thinking
- Problem solving
- Active listening
- Dependable
- Willingness to learn
Timeline
RCA
USPS
02.2026 - Current
UPS Driver
UPS
11.2025 - 01.2026
Store Associate
Tony's Daquiri & Vape
08.2022 - 07.2025
Store Manager
Colorful Surprises
04.2008 - 05.2015
Some College (No Degree) - OTA
South Ark
Early Childhood Education
La Tech University
High School Diploma -
Bernice High School