Summary
Overview
Work History
Education
Skills
Languages
Timeline

Kristy Lo

Bellevue,WA

Summary

Detail-oriented and results-driven administrative professional with a proven track record in providing executive support. Experienced in managing calendars, coordinating travel arrangements, and handling confidential information. Strong communication skills and adept at serving as a liaison between personnel. Thrives in fast-paced environments and excels at problem-solving and adapting to change.

Overview

7
7
years of professional experience

Work History

Assistant Manager/Receptionist

Pan Pacific Health
02.2023 - 12.2023
  • Managed confidential information with discretion, ensuring professionalism in all interactions.
  • Provided technical support for telehealth sessions and addressed patient concerns.
  • Efficiently coordinated and managed appointment schedules for 13 providers, ensuring seamless organization and allocation of time. Facilitated scheduling for up to 50 patients per week per provider, optimizing workflow and enhancing patient satisfaction.
  • Managed patient records, payments, appointments, refills and referrals.
  • Provided administrative support and addressed patient inquiries and concerns.

Barista

Dote Coffee Bar
07.2020 - 02.2023

Barista

Compass Group USA
02.2022 - 05.2022

Assistant Teacher

Sammamish Childrens' School
09.2021 - 12.2021
  • Supported lead teachers in implementing lesson plans and fostering a nurturing learning environment for children.
  • Demonstrated strong organizational skills and attention to detail in maintaining classroom resources and materials.
  • Collaborated with parents to ensure success of students in school setting.

Receptionist

Back and Neck Pain Centers
05.2021 - 08.2021
  • Managed correspondence, payments, and referrals.
  • Provided administrative support and addressed patient inquiries and concerns.
  • Processed insurance claims, payments, and maintained patient records.
  • Digitalizing medical records.
  • Efficiently coordinated and managed appointment schedules for 12 providers, ensuring seamless organization and allocation of time. Facilitated scheduling for up to 50 patients per week per provider, optimizing workflow and enhancing patient satisfaction.
  • Liaised with insurance companies and ensured accurate documentation.

Administrative Assistant/Receptionist

Mercer Island Dermatology
08.2020 - 05.2021
  • Managed correspondences, payments, and referrals.
  • Provided administrative support and addressed patient inquiries and concerns.
  • Processed insurance claims, payments, and maintained patient records.
  • Efficiently coordinated and managed appointment schedules for 4 providers, ensuring seamless organization and allocation of time. Facilitated scheduling for up to 70 patients per week per provider, optimizing workflow and enhancing patient satisfaction.

Administrative Assistant/Receptionist

King Health Associate
03.2020 - 08.2020
  • Managed correspondences, patient records, payments, and referrals.
  • Efficiently coordinated and managed appointment schedules for 15 providers, ensuring seamless organization and allocation of time. Facilitated scheduling for up to 50 patients per week per provider, optimizing workflow and enhancing patient satisfaction.
  • Provided technical support for telehealth sessions and addressed patient concerns.

Billing and Accounting Manager/Receptionist

Zen Attitude Acupuncture
10.2016 - 12.2020
  • Processed insurance claims, payments, and maintained patient records.
  • Liaised with insurance companies and ensured accurate documentation.
  • Provided administrative support and addressed patient inquiries and concerns.
  • Processed insurance claims, payments, and maintained patient records.
  • Efficiently coordinated and managed appointment schedules for 4 providers, ensuring seamless organization and allocation of time. Facilitated scheduling for up to 50 patients per week per provider, optimizing workflow and enhancing patient satisfaction.

Education

Bachelor of Arts - Elementary Education

Western Washington University, Bellingham, WA
06.2020

English Language Learner/Bilingual Endorsement Program

Associate of Arts - General Studies

Bellevue College, Bellevue, WA
06.2018

Completed Associates Degree in June 2018 before transferring to WWU.

Associate of Arts - Running Start

Cascadia College, Bothell, WA
06.2017

Part-time running start during high school. Completed one of two years of Associates Degree.

High School Diploma -

Bothell High School, Bothell, WA
06.2017

Skills

  • Calendar Management
  • Office Management
  • Data Entry
  • Project Coordination
  • Administrative Support
  • Travel Coordination
  • Bookkeeping
  • Technical Support
  • Correspondence distribution
  • Transcription and dictation
  • Time Management
  • Multi-line telephone operation

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Assistant Manager/Receptionist - Pan Pacific Health
02.2023 - 12.2023
Barista - Compass Group USA
02.2022 - 05.2022
Assistant Teacher - Sammamish Childrens' School
09.2021 - 12.2021
Receptionist - Back and Neck Pain Centers
05.2021 - 08.2021
Administrative Assistant/Receptionist - Mercer Island Dermatology
08.2020 - 05.2021
Barista - Dote Coffee Bar
07.2020 - 02.2023
Administrative Assistant/Receptionist - King Health Associate
03.2020 - 08.2020
Billing and Accounting Manager/Receptionist - Zen Attitude Acupuncture
10.2016 - 12.2020
Western Washington University - Bachelor of Arts, Elementary Education
Bellevue College - Associate of Arts, General Studies
Cascadia College - Associate of Arts, Running Start
Bothell High School - High School Diploma,

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