Kristy Longcore
Hudsonville,MI
Summary
Experienced administrative assistant with a healthy background of customer support, over 10+ years of experience providing support to managers, supervisors, sales, and customers. Skilled in data entry, customer service, time management, and organizational tasks.
Prepared to utilize and further develop communication and problem-solving skills in a Remote Customer Support role. Developed a diverse skill set in a fast-paced office setting, including managing schedules, handling communications, and coordinating administrative tasks. Seeking to transition into a new field while leveraging strong organizational and multitasking abilities. Strength lies in improving efficiency and supporting team goals in any professional environment.
Overview
24
24
years of professional experience
Work History
Stay At Home Mom
Self
10.2013 - Current
- Maintaining a smooth running household with excellent organization skills like family calendar for appointments, and school and sports schedules
- Efficiently juggling multiple tasks using time management skills
- Excellent communication skills, both verbal and written.
- Maintained adaptability in order to manage changes in schedules and unexpected situations within the home
Administrative Assistant
Michigan Air Products
11.2007 - 10.2013
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Answered telephones to give information to callers, take messages, or transfer calls
- Maintained and entered information into databases
- Greeted callers and handled inquiries and directed them to appropriate persons according to needs
Administrative Assistant
Challenge Manufacturing Company
11.2005 - 10.2007
- Ensured information accuracy and that all supporting documentation was provided
- Filed documents to maintain an organized and efficient office environment
- Assisted with daily administrative requests for the public works director, engineers, supervisors, and first-level managers
- Executed software applications including spreadsheets, word processing, and database management programs in a proficient manner
Business Information Call Center
Amway Corporation
09.2000 - 11.2005
- Improved customer satisfaction by providing accurate and timely information in a professional manner
- Maintained confidentiality and integrity of sensitive information at all times according to company policies
- Resolved customer inquiries related to information requests effectively
- Utilized advanced data entry skills to process orders daily with 100% accuracy
- Acted as a liaison between different departments to facilitate smooth communication and information exchange
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Skills
- Customer service
- Administrative support
- Data entry
- Computer skills
- Computer proficiency
- Time management
- Documentation and record keeping
- Customer relations
- Professional and mature
- Professional communication
- Excel spreadsheets
- Filing
- Multi-line phone proficiency
- Database entry
Timeline
Stay At Home Mom
Self
10.2013 - Current
Administrative Assistant
Michigan Air Products
11.2007 - 10.2013
Administrative Assistant
Challenge Manufacturing Company
11.2005 - 10.2007
Business Information Call Center
Amway Corporation
09.2000 - 11.2005
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