Kristy L Rundle
Supervisor Operations - Field Package Sales
Ocoee
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Hilton Grand Vacations
01.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Operations Coordinator
Hilton Grand Vacations Club
12.2021 - Current
- Acts as primary liaison for all communication needs for the acting sites, customers, markets and hotel staff.
- Acts as first line of communication for prospective hotels
- Tracks/Maintains electronic hardware for all markets
- Performs quarterly audits on all Team Members for onsite markets
- Assists in engineering of software programming for package set up via systems
- In charge of onboarding and training all assistants & coordinators
Administrative Assistant to Directors
Hilton Grand Vacations Club
04.2017 - 12.2021
- Tracks/Maintains list of all memos & target sheets for all reps & managers for all markets.
- Ensures MPS reviews are entered in accurately for management to conduct reviews.
- Supports/Activates new hire access & credentials needed for all systems including; VOICE, Eclipse, Email, POSI, Time Saver…Etc.
- Confirms all employees’ hours are accounted for including manual entry of batch upload for new hire, aids in necessary off cycle documentation if needed.
- Confirms all expenses & invoices have been submitted to Business Management in a timely manner for processing.
- Manages marketing collateral and distributes as needed.
- Updates Policy & Procedure handbooks & training manuals for all locations.
- Maintains/Tracks all hotel contracts to ensure deadline renewals.
- Manages Month to date Cancellation report for audit purposes.
- End of Month bookkeeping.
- Maintains/Tracks Employee Referral Program & ensures documents submitted to payroll & HR.
- Aids in New Vendor Set Up for marketing & aids in project planning.
- Reserves and confirms travel arrangements as needed.
Sales Gallery Coordinator
Hilton Grand Vacations Club
05.2013 - 04.2017
- Provide exclusive and unique service with upscale sophistication while checking owners and guests in and out of the sales gallery.
- Provide outstanding customer service focused on assisting all Hilton members, and especially potential new owners.
- Assist with month-end reconciliation of owners and guests reservations.
- Update changes to qualified tours.
- Responsible for all end of day reports.
- Accurately respond to guest and employee inquiries and follow up in a timely manner.
- Resolve guest conflicts and concerns in an effort to promote club usage and increase sales.
- Provide detailed information and confirm reservations to appropriate parties when requested.
- Code and properly file confidential documents.
- Prepare portfolios with guest information.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL 05.2001 -
Skills
- Supervisory experience
- Experience in Microsoft Office
- Troubleshooting/ Problem solving
- Excellent Oral and Written skills
- Mitigating Conflicts & Complaints
- Individual & Team Development
- Excellent in Customer Service
- Proficient in CHORUS, VOICE, Salesforce software
- Prioritizing workflow
Timeline
Operations Supervisor
Hilton Grand Vacations
01.2022 - Current
Operations Coordinator
Hilton Grand Vacations Club
12.2021 - Current
Administrative Assistant to Directors
Hilton Grand Vacations Club
04.2017 - 12.2021
Sales Gallery Coordinator
Hilton Grand Vacations Club
05.2013 - 04.2017
Bachelor of Science - Psychology
University of Central Florida
05.2001 -
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