Kristy Lynn Rosenacker
Ft. Myers,Fl
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
year of professional experience
Work History
Manager
Wahoo Willie's, Snug Harbor, Smokin' Oyster Brewer
Ft. Myers Beach , Fl
10.2024 - Current
- Resolved customer complaints promptly to ensure guest satisfaction and retention.
- Implemented efficient workflow processes to enhance overall team productivity.
- Collaborated with kitchen staff to maintain menu quality and consistency during peak hours.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
NYSC/Around the Clock Fitness
- Completed weekly schedules for Front Desk and Kid’s Zone teams.
- Performance evaluations and feedback, including coaching logs, kudos as well as conflict resolution when necessary.
- Ensured safe, inviting environment for both employees and patrons.
- Ensured fire marshal and OSHA compliance.
- Uphold personnel and club standards and implemented new procedures to ensure higher standards.
Assistant Manager
KJ’s Steakhouse
- Completed weekly schedules for FOH.
- Trained in all areas of prep and BOH, including cutting steaks and salmon.
- Performance evaluations and feedback, including write-ups or kudos as well as conflict resolution when necessary.
- Ensured safe, inviting environment for both employees and patrons.
- Ensured health code, fire marshal and OSHA compliance.
- Uphold personnel and dining room appearance up to standards and implemented new procedures to ensure higher standards.
- Performed table touches for feedback and quality assurance, allowing me to make adjustments when necessary for complete guest satisfaction.
- Part of Banquet and Events organization preparing and planning for events.
Clinical Specialist
Austin/Travis County EMS
- Prioritized tasks while in high stress situations while delegating to teams to optimize patient care outcomes and safety of everyone on scene.
- Lead medic in a busy 9-1-1 system.
- Responsible for ALS and BLS pt care, truck check-out and restock, station duties, updating reports, narcotic logging and management, coordination with the garage and supply for truck and station needs.
- Working independently or as part of a team for the best pt outcome.
- Triage and coordinate MCIs.
- Working large events such as SXSW, ACL fest, ROT rally, Texas Relays, UT football games, etc.
- Part of the Designated Medical Response Team with deployment during Hurricane Harvey. Transported pt’s to air transport units and evacuated hospitals and nursing homes for in danger patients. Training on hospital, school and prison evacuations and active shooter scenarios.
- Mentor and coach for Explorers program where middle and high school students who are interested in Emergency Medicine can work with medics directly to learn skills and processes.
- Completion of detailed patient care reports, calling verbal reports to hospital charge nurse and transfer of care reports to hospital staff.
Owner
Fit For You
- Started first Personal Training & Aerobic Studio in Northern Kentucky.
- Managed team of 12 employees and contractors.
- Coordinated and managed fitness classes, nutrition classes and Personal Training.
- Resolved class and session conflicts.
- Performed client consultations and follow-up.
- Implemented procedures for client satisfaction and retention.
- Oversaw marketing, accounting, and office management.
- Consulted for local businesses to provide health and nutrition awareness to employees.
- Consulted with local fitness centers in beginning new fitness programs.
- Consulted with local schools, providing new workout plans for athletes as well as teacher and staff fitness classes.
Education
paramedic course -
TEEX
Psychology - Psychology
Macon State College
Macon, GaBusiness management - Psychology/entepreneurship
UND Lake Region
Grand ForksBusiness management - Entrepreneurship/Psychology
Park City College
Grand Forks, NDSkills
- Customer service
- Team leadership
- Workflow optimization
- Health and safety compliance
- Event planning
- Performance evaluation
- Conflict resolution
- Employee training
- Client consultation
- Operational efficiency
- Quality assurance
- Mentoring programs
- Crisis management
- Safety procedures
- Operations management
- Policy and procedure development
- Inventory management
- Lead generation
- Workforce management
- Disciplinary techniques
- Risk management
- Sales techniques
- Trend analysis
- Customer relationship management (CRM)
- Financial management
- Business development
- Sales management
- Business administration
- Work prioritization
- Product management
- Cross-functional team management
- Innovation management
- Change management
- Performance management
- Expectation setting
- Staff management
- Budget control
- Goal setting
- Skype
- Decision-making
- Financial records oversight
- Resource allocation
- Strategic planning
- Staff development
- Staff training and development
- Brand management
- Relationship building
- Clear communication
- Complex Problem-solving
- Cross-functional teamwork
- Networking strategies
- Recruiting and interviewing
- Policy implementation
- Coaching and mentoring
- Expense tracking
- Task delegation
- Performance evaluations
- Shift scheduling
- Vendor management
- Employee onboarding
- Emergency response
- Competitor research
- Time management
- Business planning
- Schedule preparation
- Verbal and written communication
- Marketing
- Negotiation
- Documentation and reporting
Fema Completion
0001000395, IS-00100.b, IS-00700.a, IS-00200b, Terrorism Awareness for First Responders
References
Available upon request.
Leadership Experience
I was the co-chair of a new amphitheater at River Ridge Elementary school in Northern, Ky; starting, planning and implementing the first annual 'nature days' for Pre-K through 5th grade. I worked with local businesses for funds and participation. I have also led many teams including professional, athletic, businesses and students (please see work history for details). I taught after school programs for kindergarteners, including basic sign language. I was also part of a team that traveled to South Africa to assist in the building and start-up of their first Hospice Center.
Communication Skills
I have extensive experience with communication and customer relations. I have worked with children and adults in all areas, including food & beverage, education, conflict resolution, disaster responses and professional development.
References
References available upon request.
Timeline
Manager
Wahoo Willie's, Snug Harbor, Smokin' Oyster Brewer
10.2024 - Current
Assistant Manager
NYSC/Around the Clock Fitness
Assistant Manager
KJ’s Steakhouse
Clinical Specialist
Austin/Travis County EMS
Owner
Fit For You
paramedic course -
TEEX
Psychology - Psychology
Macon State College
Business management - Psychology/entepreneurship
UND Lake Region
Business management - Entrepreneurship/Psychology
Park City College
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