Kristy Mancillas
Eagle,ID
Summary
Operations and customer service leader with a background in business ownership, team development, and office systems that supported smooth day-to-day work. Known for building a positive workplace, guiding staff with flexibility and care, and managing purchase order tracking from start to delivery.
Overview
1
1
Certification
45
45
years of professional experience
Work History
CHIEF OPERATING OFFICER
Owned Carnoustie Sportswear
Irvine, CA
04.1991 - 03.2020
- Led operations for a golf apparel company founded in 1991, overseeing all aspects of business management.
- Developed and managed the Customer Service team to enhance support for customers and sales representatives.
- Created and monitored Purchase Orders for golf apparel from six factories in Asia, ensuring timely delivery to warehouse.
FIRST GRADE TEACHER
Harbor Day School
Corona del Mar, CA
09.1979 - 04.1983
- Developed and implemented creative lesson plans to engage students in learning.
- Adapted lesson plans into engaging, developmentally appropriate activities that met diverse learning needs.
- Managed daily routines of first grade classroom, ensuring smooth operations and effective learning experiences.
- Established classroom environment that encouraged collaboration and creativity among students.
FOURTH GRADE TEACHER
Curtis School
West Hollywood, CA
09.1975 - 06.1979
- Developed and implemented creative lesson plans to engage fourth grade students in learning.
- Incorporated differentiated instruction techniques into daily lessons based on student needs.
- Facilitated self-expression in students through tailored writing assignments and engaging class presentations.
- Coordinated field trips that expanded learning experiences beyond the classroom.
Education
BACHELOR OF ARTS (B.A.) - EDUCATION
University of Southern California
Los Angeles, CA, US06-1974
Skills
- Operations management
- Customer relationship management
- Customer service optimization
- Customer service training
- Team building
- Employee value enhancement
- Flexible employee support
Personal Information
Title: Front Office Associate
Certification
Teaching Credential
Timeline
CHIEF OPERATING OFFICER
Owned Carnoustie Sportswear
04.1991 - 03.2020
FIRST GRADE TEACHER
Harbor Day School
09.1979 - 04.1983
FOURTH GRADE TEACHER
Curtis School
09.1975 - 06.1979
BACHELOR OF ARTS (B.A.) - EDUCATION
University of Southern California