Kristy Martinez-Henry
Wendell,NC
Summary
Highly motivated individual with over a decade proven track record, excelling in patient relations and case management. Demonstrates exceptional adaptability, teamwork, and problem-solving skills. Achieved significant improvements in patient satisfaction and operational efficiency. Expert in prioritizing tasks and managing time effectively, ensuring high-quality care and team collaboration.
Overview
8
8
years of professional experience
Work History
Assistant Director
Mariam Clinic
10.2021 - Current
- Assumes all responsibilities of clinc director in their absence.
- Coordinate various referrals for numerous organizations
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Prepare and print all necessary forms for clinc operation.
- Manage clinic setup.
- Oversee volunteers and provide guidance as needed.
- Maintain accurate patient charts and other documents.
- Address and solve patient concerns and issues.
- Process Project Access and UNC Charity Care applications.
- Conduct the onboarding of new patients
- Process Pharmacy Assistance Program Applications
- Connect patients to the Breast and Cervical Cancer Control Program in order to receive mammograms.
- Advise patients when they are due for requalification.
- Work closely with the clinic director to recredential providers and bring new providers into the clinic.
- Order labs, connect patients to Quest Laboratories, schedule Quest appointments
- Scheduled appointments with specialists on behalf of patients.
- Relay result notes from the provider to the patient
- Received and routed laboratory results to correct clinical staff members.
- Work closely with staff to maintain and adhere to the most updated policies.
- Participated in health fairs for the community
- Manage provider's schedules to ensure proficient clinic operation and to mitigate any delays in patient care.
- Retrieved patient consult notes, imaging reports, lab results from outside facilities.
- Answered phone calls and messages for the medical facility, scheduling appointments, and handling patient inquiries.
- Review and process incoming faxes
Lead Referral Coordinator
Advance Community Health
01.2021 - 05.2021
- Managed referral department
- Ran reports and provided data to my director
- Wrote protocols from start to finish for many different types of referrals
- Trained the directors, managers, and the referral team on how to process referrals.
- Organized meetings with supervisors to ensure continuous improvement within referral department.
- Established and maintained strong relationship with UNC Charity Care and Project Access leading to improved patient care.
- Delegated tasks to referral team and provided guidance as necessary.
- Worked closely with adult, pediatric and dental providers along with four satellite locations to improve quality of patient care.
- Processing/following up on referrals within a timely manner
- Coordinate work schedules/coverage plans
- Streamlined reporting processes to provide management with timely updates on referral trends, challenges, and successes.
- Resolved complex referral issues promptly, minimizing disruptions in patient care and maintaining positive relationships with providers.
- Enhanced referral process by streamlining workflows and improving communication between departments.
- Developed and implemented training programs for new hires, reducing onboarding time and increasing productivity.
- Provided exceptional patient care, addressing inquiries or concerns regarding their referrals.
- Scheduled appointments with specialists on behalf of patients.
- Contacting insurance companies to verify patients benefits and to obtain prior authorization if needed.
Covid Clinic Lead-Patient Relations Representative
Advance Community Health
06.2020 - 01.2021
- Managed the set up and operation of Drive-up Covid testing sites.
- Maintained accurate patient intake in a Drive-up environment.
- Solving any problems at events
- Ensured sufficient supplies for each event were ordered and mobile clinic stocked.
- Training new employees on how to process patients.
- Communicating with medical assistants, nurses and providers in a fast past environment.
- Input insurance information in to EMR
- Checking patients in and out, insurance verification, schedule future appointments.
- Processing sliding fee scale applications.
- Collected copay, post payments on balances.
- Maintain high level of patient care
Clinic Lead, Medical Assistant, Receptionist
NextCare Urgent Care
01.2017 - 06.2019
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Checked patients in and out verified insurances, collected copays
- Ran end of day reports, balanced drawer end of shift
- Ordered front/back office supplies
- Triaged patients
- Preformed uranalysis, pregnancy tests, strep and flu test, blood glucose test, mono test
- Phlebotomy, injections, tb skin test, wound care, breathing treatments
- DOT and Non-DOT drug screens, rapid 5 and rapid 11 drug screens
- Titmus eye exams, audio hearing test
- Relay lab results to patients, call medications into pharmacy
- Fit testing, eye exams, ekg
- Preformed X-Rays
- Assisted in procedures, physicals, and pelvic exams
- Operate and perform maintenance on the autoclave machine
- Checked patients in and out verified insurances collected copays
- Preformed monthly quality control checks on all equipment and kept records of all reports
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Some College (No Degree) - General Studies
Miracosta College
Oceanside, CAMedical Assistant
Ross Medical Education Center
Lansing, MI01-2009
High School Diploma -
Potterville High School
Potterville, MI05-2008
Skills
- Adaptability and flexibility
- Time management abilities
- Self motivation
- Task prioritization
- Patient relations
- Case management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Assistant Director
Mariam Clinic
10.2021 - Current
Lead Referral Coordinator
Advance Community Health
01.2021 - 05.2021
Covid Clinic Lead-Patient Relations Representative
Advance Community Health
06.2020 - 01.2021
Clinic Lead, Medical Assistant, Receptionist
NextCare Urgent Care
01.2017 - 06.2019
Some College (No Degree) - General Studies
Miracosta College
Medical Assistant
Ross Medical Education Center
High School Diploma -
Potterville High School
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