KRISTY MAXWELL
Greensboro,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Personnel Processing Specialist
United States Postal Service
01.2023 - 05.2023
- Performed complex staff work in support of human resource programs in processing, personnel actions, benefits, and transfers
- Analyzes, researches, and resolves complex and unique issues associated with personnel activities and programs
- Processes, updates, and maintains a variety of personnel transactions
- Knowledgeable of federal regulations, postal policies, and procedures
- Ability to communicate and respond to routine requests for personnel information
- Developed responses to inquiries and problem resolutions related to personnel activities
- Maintains, monitored and tracks personnel related data
- Monitored data entry processes and worked to improve efficiency and performance.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Data Entry
- Processed 40-55 career separation weekly
- Utilized established methods for data processing and analysis for consistency and accuracy.
Personnel Processing Associate
United States Postal Service
06.2022 - 12.2022
- Performs staff work in support of office administer
- Resolves issues associated with personnel related activities and programs
- Processes, updates, and maintains personnel transactions in office support
- Provides information, guidance, assistance, and instruction to employees
- Maintains, monitors and tracks personnel related data
- Prepares reports and routine correspondence
- Maintains separation trackers for case assignments
- Created cases for processing
- Maintained employee database
- Data Entry
- Review 150 emails per day
- Research complex issues related to personnel activities
- Compliant with Postal Service regulations, polices, and procedure
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and applied change management to achieve desired outcomes.
Seasonal PSE Mail Processing Clerk
United States Postal Service
12.2021 - 03.2022
- Sortation of outgoing and/or incoming mail
- Entering appropriate sort program or manual distribution scheme information
- Loads mail on to automated equipment
- Cull out non-processable items
- Monitors flow of mail to ensure continuous feed
- Sweeps (gathers) separated mail from bin stackers
- Checks for machinable errors and corrects system
- Stops equipment when distribution run or operation is completed
- Clears jams and contacts maintenance for assistance when required
- Prepares work area
- Ensures all necessary equipment and materials are obtained
- Removes sorted mail from bins
- Complies sorted mail for dispatching per zip code and city
- Follows safety methods, procedures and precautions while performing duties.
Personal Assistant
Concepts of Independence
07.2015 - 11.2021
- Aid consumers with daily living activities
- Answer consumer phones
- Assist with personal banking accounts
- Supervised all consumer outgoing/incoming mail
- Prepared and administered daily medications
- Collected and launders cloths
- Perform basic housekeeping duties
- Prepared consumer meals
- Coordinated consumer appointments
Seasonal Field Supervisor
United States Census Bureau
06.2020 - 09.2020
- Administered oath proceedings
- Assisted in recruiting
- Conducted over 50 interviews
- Processed hiring packets
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating company policies.
- Supervised a team of 35 persons
- Worked 50- 60 calls per day
- Ensured company compliance was always adhered to
- Investigated and reported on accidents, injuries and near-miss incidents.
- Facilitated weekly team meeting
- Managed payroll
- Assisted team with enumeration strategies
- Provided supplies to team
- Facilitated daily enumerator trainings
- Conducted mock enumeration technics for training
- Assisted with caseload assignment
- Data Entry
- Closed out cases in Operations Controls Software system
- Lead team of 10 overnight enumerations of parks & recreations
- Monitored and evaluated timesheets for inaccuracies
- Conducted field observations
Senior Foster Care Outreach Coordinator
Fund For The City Of New York ( Power Of Two)
01.2019 - 06.2019
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Coordinate Joint visits and agency visitations within NYC
- Enter Referrals following organizational protocol
- Managed a team of 2-6 persons
- Facilitate Foster Care Agencies refresher trainings based on ABC models
- Facilitate trainings for Administration Children Services
- Documented data and completed accurate updates to case records.
- Planned and managed parent workshops.
Foster care Outreach Liaison
Fund For The City Of New York (Power Of Two)
03.2017 - 12.2018
- Support foster care agency during the referral process
- Update organization server
- Managed 50-60 daily outbound and inbound calls
- Data Entry
- Engaged families before and after the referral process
- Maintained and fostered many agencies affiliations
- Managed a vast amount of emails
- Obtained referrals for precipitants
- Volunteered at organizational community events
- Attended family visitations at Foster Care agencies
- Attended fundraising event to promote Power of Two
- Participated in Marketing advertisement
- Volunteered at community events
- Aided in maintaining community partnerships
- Dismissed cases according to Organization protocol
- Re-engaged stalled families
- Assisted agency with yearly referral goal
Education
Bachelor of Science - Business with a Small Business Management Current
University of Phoenix (Remote)
07.2024
and Entrepreneurship Certificate - undefined
General Equivalency Diploma - General Studies
Glenmont Job Corp Academy
03.2006
Skills
- Established verbal and written communication skills
- Provide a high degree of professionalism by complying with company regulations
- Demonstrated planning and organizational skills
- Knowledgeable in the following programs: Microsoft Products, ETO software, Operations Controls Software (OCS) Decennial Applicant Personnel and Payroll System (DAPPS), Human Capital Enterprise System(HCES) Direct Data Entry (DDE),Systems Applications and Data Processing (SAP), Electronic Official Personnel Folder (eOPF),
- Records Storage
- Correct Errors
- Compile Information
- Manage Programs
- Database Updating
- Source Documentation
- Microsoft Office
- Data Review and Verification
- Personnel Reviews
- Processing Documents
- Administrative Support
- Verify Data
- Email Communication
- Communications Strategies
Timeline
Personnel Processing Specialist
United States Postal Service
01.2023 - 05.2023
Personnel Processing Associate
United States Postal Service
06.2022 - 12.2022
Seasonal PSE Mail Processing Clerk
United States Postal Service
12.2021 - 03.2022
Seasonal Field Supervisor
United States Census Bureau
06.2020 - 09.2020
Senior Foster Care Outreach Coordinator
Fund For The City Of New York ( Power Of Two)
01.2019 - 06.2019
Foster care Outreach Liaison
Fund For The City Of New York (Power Of Two)
03.2017 - 12.2018
Personal Assistant
Concepts of Independence
07.2015 - 11.2021
Bachelor of Science - Business with a Small Business Management Current
University of Phoenix (Remote)
and Entrepreneurship Certificate - undefined
General Equivalency Diploma - General Studies
Glenmont Job Corp Academy
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