Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy May

Taneytown,MD

Summary

Proven track record in enhancing customer satisfaction and safety, notably with Miller Bus Co. Leveraged effective communication and safe driving practices to foster positive environments and streamline processes. Demonstrated dependability and a knack for customer account management, contributing significantly to operational efficiency and client trust.

Overview

26
26
years of professional experience

Work History

School Bus Driver

Miller Bus Co
08.2015 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.

Lunch Monitor

Carroll County Public Schools
08.2016 - 06.2022
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Monitored student behavior and implemented corrective actions.
  • Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.

Bar Manager

Sikander Corp
04.2004 - 01.2009
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Mortgage Analyst

Columbia Bank
09.2005 - 04.2007
  • Continuously improved personal proficiency in mortgage software applications through ongoing professional development and training opportunities.
  • Collaborated with brokers to gather required documentation, ensuring a smooth loan origination process.
  • Leveraged advanced analytical skills when reviewing complex tax returns and financial statements for high net worth clients.
  • Improved loan processing efficiency by implementing streamlined workflows and enhancing communication between departments.
  • Enhanced customer satisfaction with prompt responses to inquiries, clear explanations of loan terms, and timely completion of necessary paperwork.
  • Maintained strict compliance with federal regulations and company policies throughout the mortgage application process.
  • Ensured timely completion of post-closing tasks such as fund disbursements, document recording, and file archiving.
  • Assisted underwriters in making informed decisions through detailed risk analysis and comprehensive borrower evaluations.
  • Developed strong relationships with lenders and borrowers, fostering trust and open communication during the mortgage process.
  • Managed a diverse portfolio of loans, maintaining high standards of accuracy and thoroughness throughout the entire loan process.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Loan Processor

The Bank Of Glen Burnie
01.2004 - 09.2005
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.

Bank Customer Service Representative

The Bank Of Glen Burnie
08.1998 - 09.2005
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Collaborated with team members to achieve branch sales targets by promoting banking products and services.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
  • Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
  • Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Reached out to existing bank customers and offered personalized support for different needs.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Participated in community events as a representative of the bank, increasing brand awareness and building rapport with potential clients.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.

Education

High School Diploma -

North County High School
Glen Burnie, MD
06.1998

Skills

  • Dependable and reliable
  • Effective communication skills
  • Safety-focused
  • Safe Driving Practices
  • Customer Service
  • Money handling abilities
  • Sales and Upselling
  • Customer Account Management

Timeline

Lunch Monitor

Carroll County Public Schools
08.2016 - 06.2022

School Bus Driver

Miller Bus Co
08.2015 - Current

Mortgage Analyst

Columbia Bank
09.2005 - 04.2007

Bar Manager

Sikander Corp
04.2004 - 01.2009

Loan Processor

The Bank Of Glen Burnie
01.2004 - 09.2005

Bank Customer Service Representative

The Bank Of Glen Burnie
08.1998 - 09.2005

High School Diploma -

North County High School

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Kristy May