Kristy Mayer
Shoreline,WA
Summary
Dedicated Patient Advocate and Memory Care Director with expertise in healthcare navigation, patient education, and team building. Skilled in multitasking, problem-solving, and active listening. Successfully managed Memory Care operations, oversaw staff recruitment and training, and maintained high levels of resident/family/staff satisfaction. Proficient in Basic Life Support and committed to patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Advocate
Direct Care
03.2022 - Current
- James Derry
Life Enrichment Director
Aegis Living
11.2024 - 10.2025
- Developed and implemented engaging life enrichment programs for diverse resident populations.
- Led team in creating a safe, supportive environment fostering social interaction and wellness.
- Collaborated with healthcare professionals to tailor activities enhancing residents' physical and mental health.
- Organized community events promoting resident participation and strengthening family involvement.
Memory Care Director
Eagle Springs memory care
03.2017 - 12.2019
- Assess/evaluate potential residents for Memory Care level of care. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary.
- Monitor documentation systems to ensure that all regulatory timeframes for review of assessments and service plans are met and that resident needs are met. Write and review residents' assessments/evaluations and care-plans with appropriate staff.
- Coordinate, along with the Executive Director and Director of Health and Wellness, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Worked with residents, families, and other staff to ensure that residents are at appropriate levels of care.
- Conduct interviews, orientation, and ongoing training of Memory Care Team employees in accordance with employee training policy and regulatory guidelines.
- Coach and counsel departmental employees in accordance with Senior Lifestyle human resources policies.
- Manage Memory Care employees in partnership with the Health and Wellness director or designee.
- Promote the company's Embrace philosophy in all aspects of his/her role to include interactions with resident, family, and staff and the daily oversight of Memory Care operations in partnership with the Health and Wellness Director.
- Organize the monthly programming calendar and needed supplies.
- Plan, coordinate, and evaluate Memory Care resident programs.
- Lead high quality innovative programs in Memory Care to include a minimum of 3-5 self-lead programs daily.
- Implement and monitor programs and processes to promote excellence in programming while maintaining a high level of resident/family/staff satisfaction in a fiscally responsible manner.
- Adhered to the budget guidelines for the department.
- Maintained current knowledge of Alzheimer's/dementia topics and participates Memory Care Department Director training as assigned. Provide education, training, and hands on support to community staff.
- Reviewed medical records periodically to assess changes in condition or need for additional interventions.
- Monitored medication management protocols for compliance with state regulations and physician orders.
- Assisted families during transitions from home settings into Memory Care facilities by providing information about available services.
- Trained staff in the latest techniques for dementia care to ensure highest standards of safety and comfort.
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Conducted recruitment, hiring, and training of personnel.
- Served as liaison between facility personnel, family members and external healthcare providers when needed.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Advised families on available resources, including community programs, counseling services and financial assistance.
- Worked with coworkers to complete tasks.
- Met deadlines while maintaining high-quality deliverables.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Eagle Springs memory care
Education
Certification in Medical Assistant - undefined
Walla Walla Community College
Walla Walla, Washington06.1994
Skills
- Basic life support
- Patient confidentiality
- Healthcare navigation
- Friendly and outgoing
- Multitasking and organization
- Customer follow-up
- Money handling
- Patient education
- Patient check-in
- Verbal and written communication
- Phone and email etiquette
- Flexible schedule
- Appointment scheduling
- Teamwork
- Multitasking
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Adaptability and flexibility
- Reliability
- Reliability and dedication
- Self motivation
- Active listening
- Resolving problems
- Team building
Certification
I am sing fit certified, dementia training,
Timeline
Life Enrichment Director
Aegis Living
11.2024 - 10.2025
Patient Advocate
Direct Care
03.2022 - Current
Memory Care Director
Eagle Springs memory care
03.2017 - 12.2019
Certification in Medical Assistant - undefined
Walla Walla Community College