Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KRISTY MCCARTHY

MT NEBO,WV

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Recovery Ridge
Summersville, WV
07.2020 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every hour to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Facilitated on-site activities, support groups and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Charted on each patient daily.
  • Administered medications and according to AMAP standards.
  • Mentored clients on substance use and life choices.
  • Treated clients and families with respect and dignity.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Direct Care Worker

Seneca Health Services
Summersville, WV
01.2019 - 07.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Helped clients manage money and shop for groceries or personal items.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Evaluated client progress toward established annual and quarterly goals.

Team Leader

Medical Direct Club
Nashville, TN
01.2010 - 10.2011
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 2 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Optimized customer support by establishing collaborative service environment.

Education

High School Diploma -

Woodrow Wilson High School
Beckley, WV
06.1994

Skills

  • Coordinating Care
  • Adaptability and Flexibility
  • Supporting Daily Living Needs
  • Household Chores
  • Community Re-Entry Planning
  • Client Transportation
  • Interpersonal Skill Development
  • Administrative Support
  • Community Mental Health Programs
  • Maintaining Safety Standards
  • Best Practices and Standards
  • Charting and Clinical Documentation
  • Team Meetings
  • Crisis Resolution
  • Patient Intervention
  • Behavior Observation
  • Medical Terminology Knowledge
  • Activity Monitoring
  • Excellent Customer Service Skills
  • Mental Health Care
  • Safety Behaviors
  • Nursing Assistance
  • HIPAA Requirements
  • Nonviolent Intervention
  • Reading Comprehension
  • Medication Schedules
  • Laundry Assistance
  • Psychotropic Drug Administration
  • Behavioral Health
  • Building Effective Relationships
  • Medication Side Effect Knowledge
  • Floor Assignments
  • Relationship Issues Management
  • Hygiene Support
  • Withdrawal Symptoms
  • Encouragement and Motivation
  • ADLs Assistance

Certification

Approved Medication Administration Personnel (AMAP)

References

Professional References:


Clorinda Workman RN: 304-618-5053


Angela Lloyd LPN: 304-651-4577


Marsha Baker: 304-651-2408



Personal References:


Sandy Day: 252-207-3412


Aaron Evans: 304-880-0063


Sharon McClung: 304-890-2292



Timeline

Behavioral Health Technician

Recovery Ridge
07.2020 - Current

Direct Care Worker

Seneca Health Services
01.2019 - 07.2020

Team Leader

Medical Direct Club
01.2010 - 10.2011

High School Diploma -

Woodrow Wilson High School

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KRISTY MCCARTHY