Summary
Overview
Work History
Education
Skills
Timeline
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Kristy McCormick

Summary

Dedicated and compassionate professional with extensive experience supporting individuals through grief, life transitions, and complex decision-making. Skilled in patient intake, needs assessment, and guiding clients with empathy, especially during times of vulnerability. Proven ability to build trust and rapport through clear communication, cultural sensitivity, and a deep commitment to service.

Successfully grew and managed a client-centered business by emphasizing care, satisfaction, and relationship-building—skills directly transferable to veteran advocacy. Strong organizational and technical skills, including rapid adaptation to new systems and protocols. Committed to helping veterans navigate benefits, services, and care options with dignity, respect, and unwavering support.

Overview

9
9
years of professional experience

Work History

Owner/Designer

Kristy's Kreations
01.2017 - Current
  • Developed and executed marketing strategies to enhance brand visibility and customer engagement.
  • Managed day-to-day operations, ensuring efficient workflow and superior product quality.
  • Coordinated special events to promote products, creating memorable experiences for customers.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Started my online business with 1 follower and today have built it to almost 10,000

Orthodontic Treatment Coordinator

Ashcraft Orthodontics
08.2016 - 12.2021
  • Coordinated patient treatment plans and schedules to enhance workflow efficiency.
  • Educated patients on orthodontic procedures, fostering informed decision-making.
  • Managed patient records using practice management software for accuracy and compliance.
  • Trained new staff on operational protocols and best practices in patient coordination.
  • Streamlined appointment scheduling processes, reducing wait times and optimizing resource allocation.
  • Oversaw insurance verification processes to ensure timely approvals for treatments.
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Supported team members in maintaining an organized office environment that facilitated efficient workflow.
  • Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
  • Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.

Education

Associate of Science - Health Care Administration

University of Phoenix
Tempe, AZ
05-2008

Skills

  • Building and maintaining strong client relationships with empathy and trust
  • Highly organized with proven schedule and task management abilities
  • Clear and concise communication, both verbal and written
  • Customer service and satisfaction-focused approach with conflict resolution skills
  • Experience in digital marketing and developing effective outreach strategies
  • Strong attention to detail in documentation, case management, and follow-up
  • Collaborative team player with a commitment to shared goals and mission success
  • Skilled in customer service management and front-line client interaction
  • Proficient in scheduling, calendar management, and coordinating multiple priorities
  • Goal setting and progress tracking to ensure client and program success

Timeline

Owner/Designer

Kristy's Kreations
01.2017 - Current

Orthodontic Treatment Coordinator

Ashcraft Orthodontics
08.2016 - 12.2021

Associate of Science - Health Care Administration

University of Phoenix

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