Kristy McCulley-Schnepf
South Chicago Heights,IL
Summary
Highly motivated and committed Registered Medical Assistant with 27 years of proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to your practice. Competent in organizing charts, preparing patient rooms and medication administration
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Specialty Physicians Of Illinois
07.2006 - Current
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of patient paperwork.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Oriented and trained new staff on proper procedures and policies.
Secretary
Horizon HealthCare
08.1996 - 07.2006
- Enhanced patient experience by efficiently managing appointment scheduling and medical record updates.
- Streamlined communication between medical staff by organizing and distributing essential documents promptly.
- Reduced patient wait times with effective coordination of appointments and resources.
- Facilitated smooth clinic operations, maintaining an organized workspace for clinical staff.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Assisted healthcare professionals in providing optimal care to patients, coordinating test results and consultations as needed.
- Increased patient satisfaction rates with attentive service during check-in and check-out processes.
- Promoted a high standard of cleanliness within the clinic, adhering to strict infection control protocols.
- Maintained patient privacy by strictly adhering to HIPAA regulations during all interactions with patients and their records.
- Boosted efficiency in handling phone calls, transferring or directing callers appropriately based on their inquiries.
- Fostered strong relationships with patients, providing empathetic support during their visits while addressing any concerns they may have had about their care plans.
- Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
- Continuously updated knowledge of medical terminology and coding practices to ensure accurate documentation for billing purposes.
- Reduced errors in data entry by implementing a system for double-checking critical information before submission.
- Collaborated with other departments to resolve issues that impacted overall clinic performance or patient care quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Registered Medical Assistant -
Ivy Tech
Hammond, IN2013
High School Diploma -
Bloom Trail High School
Steger, IL06.1998
Skills
- Medical Records Management
- Privacy and Confidentiality
- Medication Administration
- Medical Terminology
- Patient Assessments
- Vital Signs Measurement
- First Aid and CPR
- Organizational Skills
- HIPAA Compliance
- Patient Scheduling
- Immunization Administration
- Clinical Documentation
- Wound Care Assistance
- Medical Office Procedures
- Minor Surgical Assistance
- Medical Coding
- Electronic Health Records Management
- Insurance Verification
- Infection Control Procedures
- Procedure Assistance
- EMR / EHR
- Reliable Transportation
- Valid IL Driver's License
- First Aid
- Companionship and Emotional Support
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Medical Assistant of the Month December 2015 (nominated by co-workers)
Certification
- RMA - Registered Medical Assistant
- BLS Certified
- TB (Tuberculosis) Certified
Timeline
Registered Medical Assistant
Specialty Physicians Of Illinois
07.2006 - Current
Secretary
Horizon HealthCare
08.1996 - 07.2006
Registered Medical Assistant -
Ivy Tech
High School Diploma -
Bloom Trail High School
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