Kristy McFarland
Cypress,CA
Summary
Experienced Logistics Manager and Educator with a demonstrated history of process improvement and relationship building. Skilled in Port Operations, Chassis Management and Warehouse Operations. Customer-focused with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care and Intermodal Logistics Manager
Ventura Transfer Company
06.2022 - Current
- Developed improved Port Scheduling and Dispatching processes. Cross-trained teams resulting in improved efficiency and profit.
- Proven detail orientation which allowed for promotion to Accounting to oversee Billing for accuracy and timeliness
- Maintain schedules of 7 direct reports in Customer Care Departments
- Cultivated positive rapport with Sales and Transportation for effective cross-function productivity and improved communication
- Created and trained on comprehensive New Hire Training and task specific work aids
Presenter
Maritime Center of Excellence at Long Beach City College
01.2018 - Current
- Developed curriculum for Logistics Certificate
- Teach Customer Service module in all Beginning and Intermediate Logistics classes
Sales Executive
NFI Industries, Inc.
03.2021 - 06.2022
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness for California Cartage Customs Exam Station.
- Developed strong rapport with customers and created positive impression of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of facility.
- Measured success through self created KPI's and continuous improvement attitude.
Training Coordinator
Ventura Transfer Company
03.2020 - 10.2020
- Created and updated content for Safety Training for Operations and Transportation
- Conducted new hire safety training and reoccurring safety training
- Created and managed monthly Tailgate Topic Training
- Participated in emergency response, incident investigation and safety committee meetings
- Created and maintained detailed training records and reports
- Managed library of 200+ SOPs
Logistics Manager
Flexi-Van Leasing, Inc.
12.2015 - 03.2020
- Managed West Coast chassis pools, focused primarily on Pool of Pools
- Coordinated daily with marine and rail terminal management
- Managed asset locations
- Developed and maintained relationships with MTO management and maintenance labor and drayage companies
- Represented company at industry events
- Supervised and developed 5 logistics coordinators through cross-training and coaching
Manager, Supply Chain
Office Depot, Inc.
01.2012 - 01.2015
- Developed and implemented operational process improvements through Kaizen events
- Collaborated with other departments to reduce shipping (DPMO) errors by half in first year
- Exceeded productivity goals consistently. In 2015, inventory discrepancy was only $6.00 for area of responsibility
- Manage, supervise and motivated 30 associates
- Facilitate Safety Committee Meetings in absence of Safety Manager
- Trained in 5S, Six Sigma and Kaizen. Participated in 2 Kaizen events 360k SFT semi-automated regional distribution center
- Established effective communication channels between departments to ensure seamless flow of information and alignment on supply chain priorities.
Education
Global Logistics Specialist Designation -
California State University, Long Beach
Long Beach, CA01.2018
AA / Business Administration -
Long Beach City College
Long Beach, CA01.1997
Skills
- Customer Relationship Management
- Excellent Communication
- Process Improvement Minded
- MS Office
- Organization and Time Management
- Cross-Functional Teamwork
- Training and Development
- Analytical and Critical Thinking
- Detail Oriented
Certification
2012, Office Depot, Inc., Signal Hill, CA, Kaizen Black Belt
Affiliations
- Mentor at Cabrillo High School, Academy of Global Logistics
Timeline
Customer Care and Intermodal Logistics Manager
Ventura Transfer Company
06.2022 - Current
Sales Executive
NFI Industries, Inc.
03.2021 - 06.2022
Training Coordinator
Ventura Transfer Company
03.2020 - 10.2020
Presenter
Maritime Center of Excellence at Long Beach City College
01.2018 - Current
Logistics Manager
Flexi-Van Leasing, Inc.
12.2015 - 03.2020
Manager, Supply Chain
Office Depot, Inc.
01.2012 - 01.2015
Global Logistics Specialist Designation -
California State University, Long Beach
AA / Business Administration -
Long Beach City College
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