Kristy McKinley

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Determined business plan, mission statement, and vision.
• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
• Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
• Maximized staff productivity through effective delegation of tasks, performance evaluation feedback loops, and professional development opportunities.
• Negotiated supplier contracts to secure competitive pricing for materials and services.
• Led a team of professionals to achieve ambitious growth targets while maintaining high employee morale and retention rates.
• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
• Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
• Fostered a culture of innovation within the organization by encouraging employees to share ideas for continuous improvement.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Twinning Real Estate LLC consists of me and 1 partner (Jenny Kaczmarek). This LLC currently owns 1 property at 2459 N Decatur Rd. Decatur GA 30033. This building is currently being renovated to become "Beauty Suite rentals" for independent beauty professionals.