Kristy Melendez-Diaz
Florida
Summary
Driven and adaptable Human Resource enthusiast seeking a position to leverage academic foundation in HR management and passion for fostering positive workplace environments. Eager to apply strong communication, organizational, and problem-solving skills to contribute effectively to talent acquisition, employee relations, and HR administration initiatives within a dynamic organization. Multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties for the organization.
Overview
7
7
years of professional experience
Work History
Sales Operation Enablement Specialist
BHG Financial
05.2021 - Current
- I have been employed as an Operations Enablement Specialist at BHG Financial since May 2021, and my role primarily focuses on Sales Operation Enablement and Production
- During this time, I have been responsible for a variety of crucial tasks and functions, including assisting with pipeline management and accurate reporting
- Responsible for daily reports of all Deals that come in
- Approvals Teams- Assist with sales/closing routing
- Work closely with the Sales Production Manager and Assistant production manager to ensure objectives and initiatives are assigned and tracked to completion
- Manage Sales Floor Scheduling for the Account Executives and Loan Processor's schedules
- Monitor the compliance and reporting for maintaining CRM data
- Monitor and supporting activity reports, productivity, and productivity of the inside sales team
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
- Assist users by researching and answering questions troubleshooting problems to support the Sales team.
Practice Coordinator for Delray Medical Center
TeamHealth
12.2020 - 03.2021
- As a Practice coordinator at Delray Medical I would bring support to the Facility Medical Director at TeamHealth Healthcare Management, I have collaborated closely with the VP of Client Services, Regional Medical Director, and the provider staff as a Practice Coordinator
- My responsibilities have included: Support Facility Medical Director, VP of Client Services, Regional Medical Director, and TeamHealth Healthcare Management provider staff
- Monthly collecting and tracking of key data for dashboards and GMS
- Managed Hospitalists Schedule, programming of schedule, and any changes involved with schedule
- Alert Supervisor and seek assistance from TeamHealth when an activity or process change at the facility changes or deviates from the current process
- Coordinate completion of all clinical documentation from physicians; and proactively work with medical director to ensure complete documentation and signatures
- First responder for provider questions/inquiries; escalating to the Director of Integrated Services when resolution cannot be obtained.
Customer service
Envision Physician Services
03.2019 - 12.2020
- In my role at Envision Physician Services, I was tasked with answering inbound calls from patients, attorneys, and insurance companies within the Revenue Cycle Management department
- My responsibilities included: Responsible for answering inbound calls from patients, Attorneys, and insurance companies for the Revenue Cycle Management department
- Able to understand medical terminology, efficient in understanding with Claims, EOB, Procedure and Cpt codes
- Collecting payment, verifying insurance, set up payment plans for patients.
Lead Dispatcher/ Customer Service Rep
Fontainebleau Aviation
11.2016 - 03.2019
- As a lead, assigned duties to the team members, managing guest needs to meet all their needs upon arrival and departures
- As a Concierge, responsible for daily movements
- Ensuring all aircraft have been serviced with their necessities
- Responsible for providing customer service through the phone and in person, to achieve guest expectations.
Scheduling Coordinator
Spine and Wellness
03.2018 - 05.2018
- Responsible for Scheduling Patients, Answering Phone calls, as well outbound Confirmation calls
- Efficient in Advanced MD, and EHR software.
Education
Human Resource Management Certificate Program - Human Resources Management
University of Miami
Miami, FL07-2024
PMP Certificate, Project Management -
University of Miami
10.2022
Bachelor’s in Business Administration -
West Coast University
Skills
- Human Resources Support
- Office Administration
- Understanding of HR policies
- People skills
- Collaboration talent
- Problem-solving abilities
- Assessing performance
- Administrative Skills
- Team Player
- Scheduling
- Computer Literacy
- Business Administration
- Effective Planning
- Customer service
- Project management
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- Employee Onboarding
- Administrative assistance
- Word Processing
- Administrative Support
- Microsoft Office and Docusign
Timeline
Sales Operation Enablement Specialist
BHG Financial
05.2021 - Current
Practice Coordinator for Delray Medical Center
TeamHealth
12.2020 - 03.2021
Customer service
Envision Physician Services
03.2019 - 12.2020
Scheduling Coordinator
Spine and Wellness
03.2018 - 05.2018
Lead Dispatcher/ Customer Service Rep
Fontainebleau Aviation
11.2016 - 03.2019
Human Resource Management Certificate Program - Human Resources Management
University of Miami
PMP Certificate, Project Management -
University of Miami
Bachelor’s in Business Administration -
West Coast University
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