Kristy Melson
Byers,TX
Summary
Dynamic customer service professional with over 8 years of experience in enhancing customer satisfaction and operational efficiency. Proven skills in cash handling, inventory management, and team collaboration.
Overview
8
8
years of professional experience
Work History
Team Associate
Walmart
Woodland Park, Colorado
09.2017 - Current
- Assisted customers with inquiries and provided excellent service.
- Stocked merchandise on shelves and ensured proper organization.
- Collaborated with team members to maintain store cleanliness and safety.
- Operated cash registers and processed transactions efficiently.
- Managed inventory levels and participated in stock counts regularly.
- Trained new associates on store policies and customer service techniques.
- Supported promotional activities by setting up displays and signage.
- Addressed customer complaints promptly to enhance satisfaction levels.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
- Collaborated with team members to achieve project milestones within set deadlines.
- Participated in regular training sessions to improve product knowledge and service skills.
Customer Service Manager
Walmart
Woodland Park , CO
07.2018 - 02.2020
- Managed customer service team to enhance service quality and efficiency.
- Trained staff on best practices for customer engagement and conflict resolution.
- Coordinated daily operations to ensure smooth flow of customer inquiries.
- Resolved escalated customer issues with professionalism and empathy.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Walmart
Woodland Park, Colorado
09.2017 - 02.2018
- Handled cash, credit, and gift card transactions while ensuring secure payment processes.
- Trained new cashiers on company policies and procedures for efficient operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
Education
High School Diploma -
Weatherford High School
Weatherford, TX05-1984
Skills
- Customer service
- Team collaboration
- Cash handling
- Inventory management
- Training and development
- Customer relationship management
Timeline
Customer Service Manager
Walmart
07.2018 - 02.2020
Team Associate
Walmart
09.2017 - Current
Cashier
Walmart
09.2017 - 02.2018
High School Diploma -
Weatherford High School