Kristy Mersola
Burbank,CA
Summary
I am seeking a position as a Medical Assistant in the field of health services, where my abilities with patient care can be utilized which will be an asset to your facility.
Overview
3
3
years of professional experience
Work History
Lead Medical Assistant
West Coast Neurology
03.2024 - Current
- Supervised daily operations of medical office, ensuring adherence to protocols and patient care standards.
- Trained and mentored junior medical assistants in clinical procedures and patient management techniques.
- Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
- Collaborated with physicians to prepare treatment plans and assist in patient examinations effectively.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Implemented quality assurance measures, improving overall service delivery within the clinic.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
Medical Assistant
Comprehensive Spine & Pain Physicians
11.2023 - 12.2023
- Roomed patients, vitals, medical records maintenance including detailed charting and filing, referrals, assisted with physical exams, general room set up and break down, X-ray preparation, EKG’s, triage patients, completed inventory control, quality control and all other duties as assigned, answering multi phone calls, conforming appointments, canceling appointments, faxing checking in patients.
Education
Medical Assistant Diploma - undefined
North-West College
Glendale, CA01.2023
Skills
Exam room procedures
Vital signs
Law and Ethics
Telephone Techniques
Medical Terminology
Insurance Procedures
Medical Records
Lab Procedures
Charting
Medical Billing
ICD-9/10 & CPT Coding
Venipuncture
Injections
EKG
Urinalysis
Equipment Sterilization
Scheduling Appointments
CPR Certified (Current)
Casting & Bandaging
Filing
Typing 65 WPM
Microsoft Excel
Microsoft Word
Geriatric Care
Pediatric Care
Timeline
Lead Medical Assistant
West Coast Neurology
03.2024 - Current
Medical Assistant
Comprehensive Spine & Pain Physicians
11.2023 - 12.2023
Medical Assistant Diploma - undefined
North-West College
SUMMARY OF QUALIFICATIONS
Northwest College Medical Assistant (Accredited Program) Glendale, CA 2024