Kristy Mestey
Apex,NC
Summary
Highly motivated and detail-oriented Property Manager with 2 years of experience in managing commercial properties along with 3 years of residential management. Strong expertise in property maintenance, customer relations, and lease agreements. Skilled in developing and implementing property capital planning budgets, executing work order requests, and building a network of vendors to support longevity of property assets. Dedicated to providing exceptional customer service and ensuring satisfaction if vendors and customers. Excellent communication and organizational skills, with a strong ability to multitask and prioritize. Committed to maintaining a safe and secure environment for tenants and enforcing property rules and regulations. Proactive problem solver with a passion for delivering results and exceeding expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Portfolio Manager
Fifth Third Bank
02.2022 - 01.2024
- Successfully developed and implemented comprehensive capital planning and budgeting strategies, resulting in cost-effective property maintenance and enhanced asset value
- Demonstrated exceptional asset retention skills by effectively managing and preserving the value of commercial properties.
- Played a key role in the successful opening of 6 new banking centers by collaborating closely with project teams, ensuring that all property-related requirements were met on time and within budget
- Actively participated in project meetings, providing valuable input and insights to ensure the smooth execution of property-related tasks and requirements
- Established and maintained strong vendor relations, negotiating favorable contracts and ensuring high-quality service delivery
- Effectively managed a portfolio of over 50 properties, overseeing day-to-day operations, maintenance, and tenant relations
- Implemented and managed a streamlined work order system, resulting in improved efficiency and timely resolution of property-related issues
- Provided valuable support to bank initiatives such as the solar program and ADA remediation, ensuring compliance with regulatory requirements and fostering a sustainable and inclusive environment.
- Conducted due diligence on prospective investments, ensuring alignment with clients'' risk tolerance levels and financial objectives.
- Participated in internal committees focused on improving firm-wide policies, leading discussions on best practices in portfolio management.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
Lifestyle Director
White Oak Creek HOA
12.2018 - 01.2022
- Implemented a diverse social calendar by developing programming, organizing and fulfilling social events, working with existing groups and creating both social and athletic groups, and arranging outings to promote homeowner engagement and enjoyment of the neighborhood
- Lead committees to update and execute existing rules and agreements
- Interview third party vendors and vet vendor contracts
- Responsible for the day-to-day operations of the clubhouse and recreation facilities including the oversight of the security system, meeting with service providers, noting maintenance concerns, and scheduling of the cleaning crew
- Served as onsite presence that worked with the builder and management company to assist homeowners with their questions and concerns as well as new homeowner onboarding
- Communicated with homeowners regarding concerns, reservations, and social events through various channels including email, phone, website, and community flyers
- Manage the community website and streamline reservation systems
- Oversaw the key fob entry system which includes entering new data into the system, monitoring usage, adjusting hours and lock schedules, and maintaining the system during a vast overhaul and contractual change
- Worked side by side with committees and board member to manage community budget.
- Enhanced resident satisfaction by developing and implementing diverse lifestyle programs and events.
- Increased community engagement by organizing various social, educational, and recreational activities for residents.
- Established strong relationships with local vendors and businesses to secure partnerships for community events.
- Managed the Lifestyle department budget efficiently to maximize resources and provide high-quality programming.
- Cultivated an inclusive culture by embracing diversity in both program offerings and interpersonal interactions among residents.
- Coordinated transportation services to enable accessibly for off-site excursions or activities.
- Continuously researched new trends and ideas in senior living to stay current on best practices for lifestyle programming.
Member Engagement and Communications Coordinator
Hope Valley Country Club
12.2015 - 12.2018
- Managed all communication outlets including bi-weekly member newsletters, email blasts, social media outlets, website, inner and external calendars, and employee communication
- Planned, organized, and managed youth activities and supervised youth staff
- Controlled member database
- Maintained private and public website for relevancy and appeal
- Designed and implemented departmental media and marketing production schedule
- Planned organized appealing house member events to engage targeted demographics
- Worked with the catering and events team to develop menus, budget, set up and staffing for events
- Increase member participation and satisfaction within house member events.
- Enhanced brand visibility by developing and implementing strategic communication campaigns.
- Boosted audience engagement through creative content creation for social media platforms.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC05.2013
Communications and Marketing -
East Carolina University
Greenville, NC01.2013
Skills
- Customer service
- Time management
- Property management
- Annual Performance Reviews
- Developing Proposals
- Presentation Skills
- Analyzing Investment Opportunities
- Performance Attribution
- Market Research
- Performance Measurement
- Business Relationship Management
- Client Interfacing
- Financial Analysis
- Performance Attribution
- Portfolio Construction
- Portfolio Optimization
- Structured Products
- Market Research
- Performance Measurement
- Business Relationship Management
- Variance Reporting
- Portfolio Review
- Due Diligence
- Fixed Income Investments
Accomplishments
Spirit of the Pin Award for Excellent Communication
Certification
Notary Public
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balance401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursTimeline
Assistant Property Portfolio Manager
Fifth Third Bank
02.2022 - 01.2024
Lifestyle Director
White Oak Creek HOA
12.2018 - 01.2022
Member Engagement and Communications Coordinator
Hope Valley Country Club
12.2015 - 12.2018
Associate of Arts -
Wake Technical Community College
Communications and Marketing -
East Carolina University
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