Kristy Miller
Fowlerton,IN
Summary
Friendly, dependable Operations Specialist and Scale House Operator with 12 years of experience in weighing loads, communicating and following up with clients. Strong history of multi-tasking and prioritizing tasks based on need and urgency. Strong communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Waste Management Jay County Landfill
Portland, IN
03.2010 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Delivered clerical support by handling range of routine and special requirements.
- Reconciled account files and produced monthly reports.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained computer and physical filing systems.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Operated weigh scales and issued tickets when necessary.
- Communicated with operators to share information related to product.
- Maintained tidy work area to reduce likelihood of accidents.
- Answered customer calls professionally and routed to appropriate person.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Greeted customers and provided excellent service to internal and external clients.
- Used FastLane to track products as they arrived at and departed from facility.
- Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
- Weighed and measured all materials and updated records with collected data.
- Conferred with customers to handle issues related to products, materials and services related to landfill operations.
- Checked loads to identify contents and unauthorized or highly regulated materials.
Education
Associates Degree - Office Management
Indiana Business College
Muncie, IN09.1993
Skills
- Waste Documentation
- Department of Transportation Regulations
- Outbound Scale Operations
- Product restocking
- Money handling
- Organization and Time Management
- Microsoft Office Suite
- Decision Making
- Report Preparation and Analysis
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Adaptable and Resilient
- Account Reconciliation
- Accounts Payable and Receivable
- Honesty and Integrity
- Contracts and Vendor Agreements
- Administration and Operations
- Microsoft Office
- Verbal and Written Communication
- Friendly and Relatable
Timeline
Operations Specialist
Waste Management Jay County Landfill
03.2010 - Current
Associates Degree - Office Management
Indiana Business College
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