Kristy MILLER
Lakewood,CO
Summary
Branch manager with proven success in leading high-performing teams focused on account service and retention. Experienced financial professional with a strong attention to detail and mor than 20 years in the industry. Effective communicator skilled in proactively addressing account and customer service challenges.
Overview
17
17
years of professional experience
Work History
Branch Manager
Westerra Credit Union
Lakewood, CO
05.2008 - 06.2025
- Developed strategies to enhance member engagement and satisfaction.
- Analyzed branch performance metrics to identify improvement areas.
- Led staff meetings to communicate goals and share operational updates.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
Business Banker
Westerra Credit Union
Denver, CO
03.2019 - 09.2019
- Analyzed client financial needs to provide tailored banking solutions.
- Cultivated relationships with business clients to enhance customer satisfaction.
- Managed client portfolios to ensure compliance with bank policies and regulations.
Assistant Branch Manager
Westerra Credit Union
Lakewood
01.2018 - 03.2019
- Assisted in daily operations and branch management activities.
- Coordinated training programs for new employees and ongoing staff development.
- Managed customer inquiries and resolved issues effectively.
- Collaborated with senior management on strategic planning initiatives.
Financial Services Representative
Westerra Credit Union
Lakewood, CO
05.2008 - 01.2018
- Assisted clients with financial product inquiries and account management.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Fostered relationships with new and existing customers through excellent customer service skills.
Skills
- Conflict resolution
- Team leadership
- Customer service
- Regulatory compliance
- Performance metrics
- Client relationship management
References
References available upon request.
Timeline
Business Banker
Westerra Credit Union
03.2019 - 09.2019
Assistant Branch Manager
Westerra Credit Union
01.2018 - 03.2019
Branch Manager
Westerra Credit Union
05.2008 - 06.2025
Financial Services Representative
Westerra Credit Union
05.2008 - 01.2018
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