KRISTY MILLS
Newkirk,OK
Summary
Highly organized professional with experience in the healthcare industry. Adept at managing a high-volume of intake referrals, providing excellent customer service and maintaining accurate and concise patient records. Expert in working with EMR, EHR and billing and coding programs. Committed to providing comprehensive and compassionate patient care. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Grand Mental Health
01.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Intake Representative
Cigna
01.2023 - Current
- Attended professional development workshops related to intake processes.
- Reviewed and processed customer applications for intake services.
- Educated clients about rights and responsibilities associated with receiving services.
- Evaluated requests for service modifications or changes in status.
- Participated in interdisciplinary team meetings to coordinate services for clients.
- Prior authorizations for medical scans
Abstractor
Security Abstract
01.2022 - 10.2022
- Ensured compliance with applicable laws and regulations when conducting research activities.
- Documented changes made during the process of creating abstracts according to established protocols.
- Applied knowledge of legal terminology to accurately index cases for retrieval purposes.
Center Manager
Lincare
07.2020 - 11.2021
- Maintained accurate records for budgeting and financial reporting purposes.
- Conducted regular performance reviews to identify areas of improvement for individual employees.
- Evaluated vendor proposals, negotiated contracts and oversaw vendor relationships.
- Developed comprehensive reports detailing operational performance metrics.
- Attracted and retained talent through interviewing and hiring center employees.
- Managed inventory levels by ordering supplies as needed while keeping track of spending trends.
- Developed strategies to maximize efficiency, reduce costs and improve quality of services.
- Resolved conflicts between employees, customers, vendors and other stakeholders professionally.
- set up patients with oxygen and Cpap machines
- developed daily delivery route
Library Assistant
Newkirk Public Schools
08.2014 - 08.2020
- Maintained library reading area and reference collection, including books, magazines, newspapers, and audio-visual materials.
- Facilitated library patrons in locating materials, providing reference services, and answering basic questions.
- Processed print and non-print library materials to prepare for inclusion in library collections.
- Maintained cleanliness of the premises by ensuring all areas were neat, tidy and free from clutter.
- Processed book requests from patrons including ordering titles that are not available in the library’s collection.
- Assisted patrons with locating materials, providing reference services and answering inquiries.
- Utilized library circulation systems to check in and check out library materials.
- Conducted inventory of books, magazines and other items regularly to ensure accuracy of records.
Office Manager
Christopher Loar M.D
03.2005 - 01.2014
- Implemented office procedures, creating streamlined processes.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Acted as point person for office equipment setup and end-user training and support.
- Purchased office supplies and equipment to replenish inventory.
- Trained and onboarded new office staff members.
- Created and maintained filing systems to ensure accurate record keeping.
- Monitored inventory levels and placed orders when needed.
- Pre authorizations, appeals, insurance verification, worker’s comp claims, billing, EOB’s, benefits, etc
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
New Caney High School
New Caney, TX05-2000
No Degree - Medical
Lone Star College
Houston, TX01-2007
CMIS - Medical Technology
Practice Management Institute
Houston, TX06-2008
CMOM - Medical Technology
Practice Management Institute
Houston, TX07-2008
Skills
- Data Entry
- Customer relations
- Tact and Sensitivity
- Compassionate Communication
- Information Verification
- Authorization Procedures
- Patient Privacy
- Claim Processing
- Eligibility Assessments
- CPT Coding
- Clerical Support
- Demographics Information
- Intake Assessment
- Practitioner Support
- Office Coordination
- Schedule Patients
- Insurance Authorizations
- Good communication skills
- Telephone etiquette
- Complaint handling
- Customer relationship management
- Schedule mastery
- Call centers
- Problem resolution
- Customer service
- Price quotes
- Complaint resolution
- Customer relationship management (CRM)
Certification
- Certified Medical Insurance Specialist
- Certified Medical Office Manger
Timeline
Customer Service Specialist
Grand Mental Health
01.2024 - Current
Intake Representative
Cigna
01.2023 - Current
Abstractor
Security Abstract
01.2022 - 10.2022
Center Manager
Lincare
07.2020 - 11.2021
Library Assistant
Newkirk Public Schools
08.2014 - 08.2020
Office Manager
Christopher Loar M.D
03.2005 - 01.2014
High School Diploma -
New Caney High School
No Degree - Medical
Lone Star College
CMIS - Medical Technology
Practice Management Institute
CMOM - Medical Technology
Practice Management Institute
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