Kristy Molinari
Summary
Resourceful Office Professional with many years of experience optimizing office procedures and overseeing operations. Broad experience includes office management, accounts payable, accounts receivable, invoicing, dispatching, database management, vendor and customer onboarding and contract management. Recognized for exemplary customer service and team collaboration. Remote ready office.
Overview
9
9
years of professional experience
Work History
Office Manager
B. Benton & Co.
02.2023 - Current
- Managed vendor and subcontractor relationships across the full project lifecycle, serving as a central coordination point between operations, finance, and leadership.
- Process client invoices into third-party accounting system.
- Leverage QuickBooks data analytics to generate actionable financial insights, enabling leadership to make strategic decisions that enhance client value delivery.
- Supported vendor onboarding, evaluation, and contract documentation, ensuring compliance with internal standards and regulatory requirements.
- Maintained accurate vendor records, certificates, and compliance documentation in alignment with company and project requirements.
- Utilize proficient data entry skills to properly enter in vendor invoices ensuring correct coding.
- Monthly reconciliations
- Work hand and hand with company CPA to complete year end closing.
- Collaborate cross-functionally with stakeholders to streamline onboarding experiences, for new employees.
- Supported vendor evaluation through cost comparison, documentation review, and performance tracking.
- Champion customer-centric collections approach, balancing financial objectives with relationship preservation to maintain 95%+ client retention.
- Complete weekly payroll, including government certified payroll reporting, while meeting Davis-Bacon requirements for government contracts.
- Serve as primary point of contact for stakeholder communications, managing high-volume email correspondence with professionalism and responsiveness.
- Partner with leadership to create data-informed training programs, using feedback metrics to continuously improve employee readiness and service quality.
Sales Support / Administrative Assistant
Mosca Design, Inc.
09.2021 - 05.2022
- Managed end-to-end customer lifecycle for key accounts, ensuring seamless order processing and billing accuracy that resulted in measurably improved customer satisfaction.
- Served as responsive multi-channel support liaison, resolving customer inquiries across platforms with swift, professional solutions that strengthened client relationships.
- Maintained data accuracy across financial systems using QuickBooks, enabling precise account analysis and informed decision-making for customer account management.
- Contributed to customer retention initiatives through strategic promotional support, directly impacting sales growth and long-term client loyalty.
- Enhanced cross-functional collaboration between sales and operations teams, using data insights to improve order accuracy rates and elevate overall customer experience.
Office Manager / Billing & Payroll Lead
Coordinated Loss Services, LLC
07.2017 - 06.2021
- Orchestrated comprehensive customer-facing financial operations for multi-project construction firm, ensuring timely, accurate billing that maintained strong client relationships.
- Developed robust data tracking systems using Excel and QuickBooks Online, producing weekly profitability dashboards that informed customer success strategies and project optimization.
- Analyzed job costing data and expense patterns to identify opportunities for efficiency gains, translating insights into actionable recommendations for client project teams.
- Managed vendor relationships and payment reconciliation processes, maintaining data integrity that supported smooth operations and positive partner experiences.
- Administered people operations for 10+ team members via ADP, ensuring compliance excellence and creating positive employee experiences that translated to better customer service.
- Delivered executive-level reporting and analysis to partners, using financial data to support customer account reviews, collections strategy, and cash flow optimization.
Education
Google Data Analytics Certification -
Coursera
12.2025
Certified Notary -
Bookkeeping Certification
Intuit
Skills
- Project coordination
- Customer service
- Buildertrend expertise
- QuickBooks Online proficiency
- HeavyJob HCSS knowledge
- Stakeholder management
- Meeting coordination
- Google Workspace tools
- Microsoft Office suite
- CRM platforms
- Client communication
- Creative thinking
- Strategic planning
- Adaptability
Timeline
Office Manager
B. Benton & Co.
02.2023 - Current
Sales Support / Administrative Assistant
Mosca Design, Inc.
09.2021 - 05.2022
Office Manager / Billing & Payroll Lead
Coordinated Loss Services, LLC
07.2017 - 06.2021
Google Data Analytics Certification -
Coursera
Certified Notary -
Bookkeeping Certification
Intuit