Kristy Monroy-Navarro
Henderson,USA
Summary
I am seeking a position where I am able to utilize my unique blend of talents and leadership skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Office Assistant/Receptionist
Vice Realty
Las Vegas, NV
08.2022 - Current
- Provide administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organize office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Create spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Manage accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Execute leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Issue non-payment notices to delinquent tenants in accordance with lease, county and state regulations and attent in person eviction court
Front Office Supervisor
Courtyard Las Vegas South
Las Vegas, NV
06.2021 - 11.2022
- Supervise front office agents to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction, train, direct work, resolve issues and problems and counsel the front desk to ensure quality operation, fulfill particular requirements and balance hotel revenue and expense transaction for the day, and resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service; handle billing and AR
Front Desk Supervisor
Homewood Suites by Hilton Las Vegas City Center
Las Vegas, NV
03.2020 - 07.2022
- Greeted and welcomed guests in a friendly, professional manner; monitored the front desk staff to ensure proper customer service was provided, resolved customer complaints promptly and efficiently; processed payments, cashiering duties and credit card transactions accurately, coordinated room assignments by considering guest preferences and special requests whenever possible, supervised daily operations at the front desk including check-ins and checkouts, reservations, analyzed data from surveys to identify areas of improvement in the hotel's services, mentored new staff on correct procedures, compliance requirements and performance strategies.
Guest Service Agent
COURTYARD LAS VEGAS SOUTH
Las Vegas, NV
08.2017 - 06.2021
- Received guests on arrival with a friendly manner, entered complete details into the computer, efficiently deal with check-out of guests, deal with advanced reservations, take bookings, and fulfilled particular requirements and posted all the transactions to make sure that all bills are kept up-to-date
Guest Service Agent
Embassy Suites by Hilton Las Vegas Convention Center
Las Vegas, NV
05.2019 - 03.2020
- Receives guests on arrival with a friendly manner, entered complete details into the computer, efficiently deal with check-out of guests, deal with advanced reservations, take bookings, and fulfilled particular requirements and posted all the transactions to make sure that all bills are kept up-to-date, balance hotel revenue and expense transaction for the day
- Count cash drawers in and out for the day, micros
Phlebotomist/Lab Assistant
Grifols Talecris Plasma
North Las Vegas, NV
12.2017 - 11.2018
- Set up, disconnect and operate the automated plasmapheresis machines including response and evaluation of all auto pheresis troubleshooting displays, documentation of exceptions, as well as assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture
- Label samples and freezes units for final packing within required timeframe
Guest Service Agent/Night Auditor
Ayres Hotel Barstow
Barstow, CA
04.2016 - 08.2017
- Received guests on arrival with a friendly manner, entered complete details into the computer, efficiently deal with check-out of guests, deal with advanced reservations, take bookings, and fulfilled particular requirements and posted all the transactions to make sure that all bills are kept up-to-date, balance hotel revenue and expense transaction for the day
Receptionist
Days Inn
Barstow, CA
08.2013 - 04.2016
- Received guests on arrival with a friendly manner, entered complete details into the computer, efficiently deal with check-out of guests, deal with advanced reservations, take bookings, and fulfilled particular requirements and posted all the transactions to make sure that all bills are kept up-to-date
Education
In Progress - Biochemistry
University of Nevada-Las Vegas
Las Vegas, NV09-2025
Associate Degree - Criminal Justice
Barstow Community College
05.2017
Diploma -
Barstow High School
06.2013
Skills
- Customer service
- Excellent Multitasker
- MS Office
- Receptionist
- Lab Technician
- Lab Assistant
- Phlebotomy
- Guest Service
- Front Desk
- Micros POS
- Phone Etiquette
- Multi-line Phone Systems
- Venipuncture
- Presentation Skills
- Hotel experience
- Supervising experience
- Upselling
- Office Administration
- Computer skills
- Leadership
- Continuous improvement
- Excellent personal presentation and interpersonal skills
- Passion for exceptional customer service
- Highly skilled in handling multiple guests simultaneously
- In-depth knowledge of general facilities and services
- Able to multi-task effectively
Computer Expertise
- MS Office Suite
- Internet and Email
- Fosse/OnQ/Micros
- Buildium
- Brokermint
- SNVRHA website
Additional Information
11 year experience working in reception roles, enthusiastic to achieve targets, Positive nature with exceptional telephone etiquette, Demonstrated capability of greeting guests with a smile
Languages
Spanish, Expert
Timeline
Office Assistant/Receptionist
Vice Realty
08.2022 - Current
Front Office Supervisor
Courtyard Las Vegas South
06.2021 - 11.2022
Front Desk Supervisor
Homewood Suites by Hilton Las Vegas City Center
03.2020 - 07.2022
Guest Service Agent
Embassy Suites by Hilton Las Vegas Convention Center
05.2019 - 03.2020
Phlebotomist/Lab Assistant
Grifols Talecris Plasma
12.2017 - 11.2018
Guest Service Agent
COURTYARD LAS VEGAS SOUTH
08.2017 - 06.2021
Guest Service Agent/Night Auditor
Ayres Hotel Barstow
04.2016 - 08.2017
Receptionist
Days Inn
08.2013 - 04.2016
In Progress - Biochemistry
University of Nevada-Las Vegas
Associate Degree - Criminal Justice
Barstow Community College
Diploma -
Barstow High School
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