Kristy Moore
Hampton,VA
Summary
Attentive Patient Service Representative with expertise in managing patient charts, processing payments, and scheduling procedures. Strong communication and multitasking skills. Experienced in delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Cashier
Whistle Stop Thrift Store
Fort Eustis, VA
01.2022 - 01.2024
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
Patient Registration Technician
Hampton Roads Pediatrics
Hampton, VA
02.2019 - 05.2019
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Interviewed patients to complete case histories and intake forms.
Server
Buffalo Wild Wings
Newport News, VA
09.2015 - 07.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
Target
Newport News, VA
08.2014 - 09.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Generator Mechanic
United States Army
07.2007 - 05.2012
- Performed generator troubleshooting and diagnostics of equipment.
- Reviewed work orders and drawings to determine requested repairs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of class assignments to meet deadlines.
Education
Certificate - Medical Billing And Coding
DeVry University
Downers Grove, IL01.2024
Associate of Science - Medical Assisting
Stratford University
Falls Church, VA12.2018
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ05.2010
Skills
- Appointment Scheduling
- Patient greeting
- Medical terminology knowledge
- Customer Service
- HIPAA Compliance
- Payment Collection
Timeline
Cashier
Whistle Stop Thrift Store
01.2022 - 01.2024
Patient Registration Technician
Hampton Roads Pediatrics
02.2019 - 05.2019
Server
Buffalo Wild Wings
09.2015 - 07.2017
Cashier
Target
08.2014 - 09.2015
Generator Mechanic
United States Army
07.2007 - 05.2012
Certificate - Medical Billing And Coding
DeVry University
Associate of Science - Medical Assisting
Stratford University
Associate of Arts - Psychology
University of Phoenix