Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Morris

Independence,KS

Summary

Organized, Detail-Oriented and Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly person committed to reaching business goals.

Overview

6
6
years of professional experience

Work History

Bank Teller

KTCCU
Independence, KS
05.2023 - 07.2024
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Explained account information to customers in detail as needed.
  • Balanced cash drawers on a daily basis.
  • Explained the features of various banking products available to customers.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Followed up on requests from customers in a timely manner.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Built and maintained client relationships through quality, personalized interactions.
  • Processed wire transfers for customers both domestically and internationally.
  • Delivered exceptional service to customers in person or over telephone.
  • Trained employees on cash drawer operation.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Prepared official checks for customer and internal bank needs.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Verified amounts and integrity of every check or funds transfer.

Night Shift Manager

G&W Foods
Independence, KS
12.2022 - 05.2023
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Assigned tasks based on operational needs and individual strengths.
  • Served all types of customer needs and resolved problems to satisfaction.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Order Filler

Walmart Distribution Center
Ochelata, OK
08.2022 - 11.2022
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Carried or transported orders to shipping locations or delivery platforms with material handling equipment.

Store Manager

Dollar Tree
Independence, KS
06.2018 - 07.2022
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments and direction.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service. Regularly checking emails from corporate delivering feed back.
  • Established company policies regarding management of daily cash totals and security during busy times.
  • Balanced daily cash deposits and safe inventory with zero error rate.

Education

High School Diploma -

Adult Education ICC
Independence, KS
04.2018

Skills

  • Payroll Management
  • Verbal and Written Communication
  • Problem Resolution
  • Customer Service
  • Professional and Courteous
  • Calm Under Pressure
  • Computer Skills
  • Cash Supply Orders
  • Recordkeeping and Documentation
  • Bank Deposits
  • Honest and Dependable
  • Currency Counting Machines
  • Money Management

Timeline

Bank Teller

KTCCU
05.2023 - 07.2024

Night Shift Manager

G&W Foods
12.2022 - 05.2023

Order Filler

Walmart Distribution Center
08.2022 - 11.2022

Store Manager

Dollar Tree
06.2018 - 07.2022

High School Diploma -

Adult Education ICC

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Kristy Morris