Kristy Muller
Portales,NM
Summary
Highly motivated professional with a strong educational background and extensive experience seeking an opportunity to contribute to a professional organization. Committed to leveraging skills and knowledge to drive success and exceed expectations. Passionate about making a meaningful impact and continuously expanding expertise in a dynamic work environment. Ready to bring a proactive approach, exceptional problem-solving abilities, and a proven track record of achieving results to deliver value and drive organizational growth.
Overview
18
18
years of professional experience
Work History
Analysts
TEKSystems
08.2023 - Current
- Tasked with training new hires in the daily job duties of data entry utilizing the computer program ASPEN and Salesforce
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
PNC Bank
11.2022 - 08.2023
- Answer incoming calls to assist individuals with their daily banking needs
- Reporting fraudulent activity on accounts, ordering debit cards and recording travel notices
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Probation Parole Officer Supervisor
New Mexico Corrections Department
07.2007 - 07.2022
- Provide intervention strategies for probation and parole as alternatives to court petitioning and action
- Develop specialized supervision and treatment plans for offenders with special needs
- Investigate, compile, and evaluate information in developing a presentence report on behalf of the courts
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Reduced recidivism rates by providing offenders with resources, guidance, and support to successfully reintegrate into society.
- Promoted successful reentry by connecting offenders with appropriate resources such as housing, employment, and substance abuse treatment services.
- Assisted in the development of evidence-based programs for offender rehabilitation through research and data analysis.
Education
Master's Degree - Criminal Justice
01.2014
Bachelor's Degree - Criminal Justice
01.2006
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
Timeline
Analysts - TEKSystems
08.2023 - Current
Customer Service Representative - PNC Bank
11.2022 - 08.2023
Probation Parole Officer Supervisor - New Mexico Corrections Department
07.2007 - 07.2022
APUS - Master's Degree, Criminal Justice
Colorado Technical University - Bachelor's Degree, Criminal Justice
Similar Profiles
Ashley StewartAshley Stewart
Member Outreach Specialist at TEKsystemsMember Outreach Specialist at TEKsystems
Lachlan BevilacquaLachlan Bevilacqua
Technology Recruiter at TEKsystemsTechnology Recruiter at TEKsystems
Rigo HernandezRigo Hernandez
Datacenter Technician at TEKsystemsDatacenter Technician at TEKsystems
Cayle ClemanCayle Cleman
Critical Environment Technician at TEKsystemsCritical Environment Technician at TEKsystems
Jose OlivarezJose Olivarez
Sales Manager at Cleaver Brooks Sales and ServiceSales Manager at Cleaver Brooks Sales and Service