Kristy Nommensen
Round Lake,IL
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Veterinary Receptionist
MVP
Grayslake, IL
12.2018 - Current
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Greeted clients and their pets upon arrival at the clinic.
- Ordered office supplies as needed and maintained a clean reception area.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Executive Assistant / PR Manager
Land O' Frost
Lansing, IL
07.2007 - 09.2010
- Monitored incoming emails and responded accordingly in a timely manner.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Managed all aspects of catering needs for special events hosted by the organization.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Maintained confidential records and files related to executive operations.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Office Manager
Midwest Orthopaedic Center
Chicago, IL
05.2001 - 06.2007
- Developed and implemented office policies and procedures.
- Organized company events including holiday parties, team building activities .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided administrative support to management team including preparing reports and presentations.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Negotiated terms and conditions of contracts with external vendors, suppliers and customers.
- Conducted employee performance reviews in collaboration with human resources.
Education
Small Business Administration And Management
University of Illinois At Urbana-Champaign
Champaign, ILSmall Business Administration and Management
Illinois State University
Normal, ILSkills
- Attention to Detail
- Relationship Building
- Teamwork and Collaboration
- Customer Service
- Employee Training
- Schedule Coordination
- Trained in [Software]
- Inventory Management
- Compassionate Care
- Client Relations
- Effective Multitasking
- Telephone Etiquette
- Proficient in [Software]
- Policy Development
- Staff hiring
- Inventory Control
- Human Resources
- Organizational Skills
- Customer Relations
- Event Coordination
- Contract Negotiations
Affiliations
- Boy Scout Den Leader - 5 years
- Girl Scout Troop Leader - 3 years
- Creator and editor of PTA newsletter - 3 years
Timeline
Veterinary Receptionist
MVP
12.2018 - Current
Executive Assistant / PR Manager
Land O' Frost
07.2007 - 09.2010
Office Manager
Midwest Orthopaedic Center
05.2001 - 06.2007
Small Business Administration And Management
University of Illinois At Urbana-Champaign
Small Business Administration and Management
Illinois State University
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