Kristy Nowlin
Kingsport,TN
Summary
Dynamic Case Manager with extensive experience at Families Free, excelling in client advocacy and crisis intervention. Proven ability to assess needs and develop effective service plans, ensuring timely progress monitoring. Skilled in maintaining HIPAA compliance while fostering strong client relationships through empathy and active listening. Committed to empowering individuals to overcome barriers and achieve their goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager 3
Department Child Services
Kingsport, TN
03.2021 - Current
- Provided crisis intervention support for clients in emergency situations.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with other service providers to ensure continuity of care for clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Provided referrals to appropriate medical, mental health, and social services.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Identified barriers to client success and developed strategies to overcome them.
Case Manager
Families Free
Johnson City, TN
01.2019 - 03.2021
- Organized group activities to provide socialization opportunities for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Supported family members by providing information on local support groups.
- Provided crisis intervention support for clients in emergency situations.
- Attended court hearings as a representative of the organization when needed.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients about mental health conditions, medications and self-care techniques.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
- Reviewed treatment plans against individual goals and healthcare standards.
- Maintained up-to-date case records with case activity status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Identified barriers to client success and developed strategies to overcome them.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Educated clients and their families about their rights and available community resources.
- Facilitated group sessions and workshops for clients on various topics.
- Advocated on behalf of clients to secure necessary services and support.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted initial assessments to determine client eligibility for programs and services.
- Prepared and maintained budgets, personnel records or training manuals.
Community Corrections Officer
Hay House
Kingsport, TN
02.2018 - 01.2019
- Provided support, guidance, and direction to offenders in a community setting.
- Managed crisis situations involving clients in an effective manner while ensuring safety for all parties involved.
- Ensured that all state and federal laws pertaining to the release of information were followed correctly.
- Conducted home visits and probation meetings to verify residence and employment status of offenders.
- Facilitated group sessions with offenders focusing on topics such as anger management, substance abuse prevention, life skills development.
- Coordinated with local law enforcement agencies on investigations involving offenders.
- Attended court hearings as needed to provide testimony or present reports on offender progress.
- Enforced sanctions imposed by courts when non-compliance occurred among offenders.
- Participated in regular staff meetings to review current caseloads and discuss new procedures.
- Provided guidance on community resources available to assist offenders in meeting their reintegration goals.
- Developed case plans outlining goals for each offender's rehabilitation.
- Maintained records of offender contacts, progress notes, and other related documents.
- Assessed and monitored offender behavior to ensure compliance with court-ordered conditions.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Supervised inmates during day-to-day activities.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Issued clothing, tools and other authorized items to inmates.
Dispatcher
Kingsport City Dispatch
Kingsport, TN
08.2016 - 01.2018
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Ensured compliance with safety regulations and company policies.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Assisted with investigations by providing detailed call logs and recordings as requested.
- Provided support to officers by relaying critical information during emergencies.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Researched vehicle, wanted and missing persons information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
Education
Bachelor of Science - Criminal Justice/Sociology
East Tennessee State University
Johnson City, TN05-2016
Associate of Science - Criminal Justice
Northeast State Community College
Blountville, TN05-2013
High School Diploma -
Dobyns Bennett High School
Kingsport, TN05-1999
Skills
- Case documentation
- Client assessment
- Client advocacy
- Progress monitoring
- Problem-solving
- Client relationship management
- Empathy and compassion
- Organization and multitasking
- Decision-making
- Active listening
- HIPAA compliance
- Goal setting
- Time management
Certification
- Mentoring Certification
- Debriefing Certification
- Alcohol and Drug Assessment Certification
- Parenting Education Certification
- MRT Certification
Timeline
Case Manager 3
Department Child Services
03.2021 - Current
Case Manager
Families Free
01.2019 - 03.2021
Community Corrections Officer
Hay House
02.2018 - 01.2019
Dispatcher
Kingsport City Dispatch
08.2016 - 01.2018
Bachelor of Science - Criminal Justice/Sociology
East Tennessee State University
Associate of Science - Criminal Justice
Northeast State Community College
High School Diploma -
Dobyns Bennett High School
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