Kristy O'Connor
Supervisor Mid Revenue Cycle
Saint Francis,WI
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor Mid Revenue Cycle - HIM Operations
Advocate Aurora Health Care
Cudahy, WI
12.2022 - Current
- Supervised team operations, ensuring adherence to safety protocols and efficiency standards.
- Implemented process improvements, enhancing productivity and reducing operational delays.
- Trained new staff on workflow procedures and company policies, fostering team cohesion.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Group Leader
Advocate Aurora Health Care
Milwaukee , WI
04.2022 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Investigated and solved workflow problems with cross-functional collaboration and open communication.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Led team of 40 members while providing exceptional customer service
- Collected, organized and entered patient data into medical systems
- Used electronic health record system to scan, index and input over 2,000 documents
Health Information Represenative
Advocate Aurora Health Care
West Allis, WI
03.2006 - 04.2022
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Maintained accuracy, completeness and security for medical records and health information.
- Interacted and communicated easily with department personnel and public.
- Scans and indexes to patient chart
- Utilizes Epic and On-base to process records efficiently and accurately
- Sorts incoming mail into appropriate piles
- Used electronic health record system to scan, index and input over hundreds of documents
- Located, retrieved, sent and scanned medical record data
- Imports documents into Epic through clinical email
- Quality checked hundreds of documents for errors
- Answered average of 5 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
Associate of Science - Health Information Technology
Rasmussen University
Green Bay, WI 10.2022 - 12.2024
GED -
Literacy Services of Wisconsin
Milwaukee, WI12.2019
Skills
- Attention to Detail
- Time Management
- Epic Systems
- Health Record Indexing
- Problem Solving
- Medical Terminology
- Work well independently
- Maintaining Records
Staff management
Training and mentoring
Team building
Processes and procedures
Operations management
Schedule development
Policy enforcement
Computer skills
MS office
Team leadership
Timeline
Supervisor Mid Revenue Cycle - HIM Operations
Advocate Aurora Health Care
12.2022 - Current
Associate of Science - Health Information Technology
Rasmussen University
10.2022 - 12.2024
Group Leader
Advocate Aurora Health Care
04.2022 - 12.2022
Health Information Represenative
Advocate Aurora Health Care
03.2006 - 04.2022
GED -
Literacy Services of Wisconsin