Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Kaye Ortega

Oklahoma City,OK

Summary

Service-oriented Lead Housekeeper with two in a half - years background in Clinic and hospital housekeeping. Care competencies include team leading, organizational skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Bi-lingual lead housekeeper who builds and leads friendly, efficient service teams. Managed 50 staff in clinic establishment, serving an average of 30 floors a night. Level-headed and composed professional, who maximizes time and staff to accomplish all tasks each night.

Hardworking Administrative Assistant with 3 months background. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

Overview

9
9
years of professional experience

Work History

Supervisor

ABM - Facility Services
Oklahoma City, OK
05.2019 - Current
  • Supervised employees and developed training programs to ensure maximum performance.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
  • Submitted repair requests to maintenance team.
  • Developed training programs to build employee performance.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Reviewed employee performance and devised improvement plans.
  • Created schedules, shift reports and other business documentation.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Collected records for over 80 hourly and 6 salaried employees, and reviewed for accuracy.
  • Generated relevant paperwork and payroll reports.
  • Entered corrected records into Blueforce and added additional adjustments as required.
  • Worked with HR staff to accurately track and update paid time off.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

Administrative Assistant

ABM - Facility Services
Oklahoma City, OK
03.2019 - Current
  • Created and maintained spreadsheets and developed administrative and logistical reports
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days
  • Assisted with administrative tasks, including filing, answering phones and emails
  • Maintained up-to-date department organizational chart
  • Tracked expenses and documented records
  • Coordinated daily and weekly schedules and monthly calendar obligations for 7 buildings and 78 employees

Lead Housekeepr

ABM - Facility Services
Oklahoma City, OK
09.2016 - 03.2019
  • Use computers for various applications, such as database management or word processing
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers
  • Complete forms in accordance with company procedures
  • Dispense supplies
  • Lead daily staff huddle when needed
  • Fill in anytime the department is short-handed
  • Train new staff proper housekeeping protocols
  • Manage a team of 50 + staff during daily work hours.

Education

GED - General Studies

Oklahoma City Community College
07.2019

Skills

  • Staffing management ability
  • Conflict resolution
  • Relationship and team building
  • Staff training
  • Staff supervision
  • Schedule management
  • Payroll and budgeting
  • Bi-lingual - English, Spanish
  • Administration and Management
  • Judgment and Decision Making

Timeline

Supervisor

ABM - Facility Services
05.2019 - Current

Administrative Assistant

ABM - Facility Services
03.2019 - Current

Lead Housekeepr

ABM - Facility Services
09.2016 - 03.2019

GED - General Studies

Oklahoma City Community College

Similar Profiles

CREATE PROFILE