Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristy Otero

Ocala,FL

Summary

Exemplary service and progressive spa techniques define my approach as an Esthetician and in sales. Personable and punctual, I ensure a positive experience for every client. With a sales-focused, customer-oriented mindset, I excel in managing and exceeding expectations in the industry.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Esthetician

Massage Envy Spa
04.2021 - 02.2025
  • Performed all facial treatments including dermaplaning, chemical peels, microdermabrasion and skin care consults.
  • Achieved retail sales goal and enhancement goals.

Assistant Manager/Esthetician

Massage Envy Spa
06.2020 - 04.2021
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Performed all skin care treatments including facials, peels, microdermabrasion and dermaplaning.

Spa Manager/Esthetician

Illume Laserspa
02.2010 - 12.2017


  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Oversaw daily and weekly office duties
  • Responsible for client consultations and aftercare protocol.

Inside Sales Coordinator

Titan Building Supply
10.2015 - 10.2016
  • Streamlined order processing procedures, reducing turnaround time for client requests.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Coordinated with warehouse department to pull products for customers.

Owner/Operator

California Bead Factory
10.1998 - 05.2003
  • Developed and implemented operational strategies to enhance customer service and satisfaction.
  • Managed inventory control processes, reducing waste and optimizing stock levels.
  • Trained and mentored staff, fostering a collaborative and high-performing team environment.
  • Oversaw daily operations to ensure efficiency and productivity across all business functions.
  • Managed day-to-day business operations.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

Education

Associate of Arts - Education

Seminole State College of Florida
Sanford, FL

State Board License - Cosmetology

The Salon Professional Academy
Apopka, FL
12.2019

Skills

  • Eye lash and brow tinting
  • Chemical peels
  • Microdermabrasion
  • Dermaplaning
  • Customer service
  • Multitasking and organization
  • Skincare product sales
  • Sales background
  • Customer consultation

Certification

State Board License, The Salon Professional Academy, 12/2019

2 years won the Esthetician of the year award

Timeline

Esthetician

Massage Envy Spa
04.2021 - 02.2025

Assistant Manager/Esthetician

Massage Envy Spa
06.2020 - 04.2021

Inside Sales Coordinator

Titan Building Supply
10.2015 - 10.2016

Spa Manager/Esthetician

Illume Laserspa
02.2010 - 12.2017

Owner/Operator

California Bead Factory
10.1998 - 05.2003

State Board License - Cosmetology

The Salon Professional Academy

Associate of Arts - Education

Seminole State College of Florida

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