Kristalymar Otero-Rios

Progressive experience supporting key departments. Known for being dependable, adaptable, and highly cross-functional.

• Supported customer service team by resolving order-related inquiries and ensuring timely communication.
• Maintained accurate inventory through routine checks and collaboration with production and purchasing.
• Scheduled daily manufacturing orders based on workflow analysis and material availability.
• Processed purchase orders, received shipments, and posted vendor invoices efficiently.
• Cross-trained in five departments, recognized for adaptability and reliability.
• Contributed to enhanced internal communication and improved scheduling processes across teams.

• Answered telephone calls and emails promptly to enhance communication efficiency.
• Prepared invoices, memos, and reports with attention to detail.
• Managed calendar, travel, and expense documentation effectively.
• Composed letters and emails for office staff to facilitate correspondence.
• Maintained electronic and paper filing systems, ensuring high accuracy in data management.

• Handled large volumes of inbound calls efficiently while adhering to call center scripts.
• Identified customer needs, clarified issues, and researched solutions for effective resolution.
• Utilized software, databases, and tools to enhance service delivery.
• Strived to exceed call center metrics while maintaining high standards of customer service.