Kristy Palazzo
Fort Worth,TX
Summary
I am not looking for a job. I am looking for a career.
Willing to learn new techniques, enthusiastic, reliable worker known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Compassionate Certified Phlebotomist Technician known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in venipuncture, specimen collection, and patient communication. Excel in areas requiring empathy, active listening, and problem-solving abilities to provide exceptional patient care.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Caregiver
Bluebird Homecare
Fort Worth, TX
03.2025 - 06.2025
- Cared for elderly in home environment.
- Bathed, brush teeth, errands, assist in feeding, etc for elderly.
Dialysis Patient Care Technician
Fresenius Medical Care
Fort Worth, TX
04.2024 - 04.2025
- Preparing equipment, performing venipuncture (cannulation), monitoring patient vital signs during treatment, ensuring safety protocols, and providing patient education.
- Assemble, prime, and test dialysis machines before treatment.
- Set up, monitor, and adjust equipment according to, prescription parameters.
- Troubleshoot equipment issues, sterilize, and clean machines after use.
- Prepare patients by checking, cleaning, and sanitizing access sites (fistula, graft, or catheter).
- Perform venipuncture (cannulation) to connect patient to the machine.
- Monitor, record, and report vital signs (blood pressure, pulse, temperature) before, during, and after treatment.
- Calculate fluid removal and initiate/discontinue treatments.
- Recognize and respond to patient complications, such as hypotension or cramping, and alert nurses.
- Follow strict infection control protocols and sterilization procedures.
- Document treatment details and patient progress in electronic medical records.
- Educate patients on their treatment, diet, and care of access sites.
Medical Receptionist
Institute of Spinal Disorders
Hurst, TX
08.2023 - 04.2024
- Check patients in and out
- Insurance verification
- Referrals
- Patient correspondence
- Scheduling
- HIPAA compliance
- Familiar with ECW and NextGen
- Answering and directing calls
- Balancing
- Prepping charts
Medical Receptionist
North Tarrant Family Practice
Fort Worth, TX
09.2022 - 08.2023
- Insurance verification
- Scheduling appointments
- Check in/check out
- Answering and directing calls
- Balancing
- Filing
- Collecting copays, deductibles, coinsurances
- Prepping for upcoming appointments
- Medical terminology
- NextGen experience
- Team work
- HIPAA compliance
- Creating/scanning charts
- Medical records
- I currently schedule for 3 doctors and a PA
Pharmacy Clerk
Tom Thumb Pharmacy
Hurst, TX
01.2008 - 07.2009
- Retrieved, counted, poured, weighed, measured and mixed medications following medication orders and under pharmacist's supervision.
- Prepared and affixed labels to filled prescription bottles.
- Assisted pharmacists with inventory management and ordering process while upholding storage and security measures for all drugs.
- Provided outstanding service to customers picking up completed prescription orders and accurately processed payments.
- Gathered demographic, insurance, allergy and other information needed to fill a new or refill prescription order.
- Performed clerical tasks such as answering phones, operating cash register and maintaining prescription records.
- Engaged and educated customers on customer service programs offered by pharmacy.
- Updated insurance information in patient profiles and efficiently resolved insurance related billing issues.
- Accepted and verified prescriptions received in-store and prescriptions submitted electronically and refill prescriptions.
Education
High School diploma -
Birdville High School
North-Richland Hills, TXUpper secondary education -
Skills
- Isolation precautions
- Handling patient inquiries
- Tourniquet for blood collection
- Point-of-care phlebotomy testing devices
- Care Giver
- Proper phlebotomy specimen storage
- Venipuncture
- First aid
- Capillary blood collection tubes
- Butterfly needle venipuncture
- Teamwork
- Time management
- Vital signs
- Patient observation
- Biohazard disposal procedures
- Aseptic technique
- Equipment sterilization
- Implementation of OSHA safety standards
- Achieving HIPAA compliance
- Multitasking
- Care plans
- Long-term care facility experience
- Collecting samples for laboratory testing
- Patient blood-draw discomfort minimization
- Patient relaxation techniques
- Task prioritization
- Appointment scheduling
- Laboratory waste disposal
- CLIA regulations
- Centrifuge
- Working with geriatric patients
- Medical terminology
- Collaborate with healthcare professionals
- Sharps containers
- Assisting with ADLs
- Capillary specimen collection
- Evacuated tube system (ETS)
- Personal Protective Equipment (PPE)
- Medical equipment operation
- Maintaining an organized workspace
- Vascular access
- Inventory control
- Disinfection procedures
- Hand hygiene
- Record keeping
Certification
- NHA Certified Phlebotomist Technician B5T6E7A7
- CPR Certification, 04/01/24, 04/01/26
Additional Information
Excellent customer service, Data Entry, House keeping and maintenance, Documentation and reporting, Communication skills, Highly organized, Dependable, Time management, Attention to detail, Team building
Relocation
- Hurst, TX
- Fort Worth, TX
- Keller, TX
Timeline
Caregiver
Bluebird Homecare
03.2025 - 06.2025
Dialysis Patient Care Technician
Fresenius Medical Care
04.2024 - 04.2025
Medical Receptionist
Institute of Spinal Disorders
08.2023 - 04.2024
Medical Receptionist
North Tarrant Family Practice
09.2022 - 08.2023
Pharmacy Clerk
Tom Thumb Pharmacy
01.2008 - 07.2009
High School diploma -
Birdville High School