Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Palmer

MIAMI,FL

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Store Manager

Smoothie King
North Miami Beach, FL
06.2021 - Current
  • Developed systems for tracking sales data and analyzing trends in order to maximize profits.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Monitored staff performance and provided feedback to ensure service standards were met.
  • Maintained records of inventory, sales, and personnel activity.
  • Developed and managed annual budget for the store.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Drafted strategic plans for increasing customer satisfaction levels.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Provided customers with information about product features and assisted them in selecting items.
  • Ensured compliance with all relevant health and safety regulations.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
  • Adhered to all recipes, portion sizes, cooking methods and presentation specifications as set forth by the restaurant.
  • Prepared smoothies according to customer orders, using fresh fruits and vegetables.
  • Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
  • Weighed out ingredients accurately according to recipe requirements.

Baker/ Treat Maker

Creative Sweets
Miami, FL
01.2017 - 04.2021
  • Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
  • Frosted cakes according to customer specifications utilizing various decorating techniques.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Followed health codes and regulations regarding food handling procedures.
  • Organized ingredients needed for each recipe prior to baking.
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.

Waitress/Manager

Jimmys Diner
North Miami, FL
02.2003 - 10.2017
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated daily specials to customers.
  • Assisted in seating guests at tables or booths.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2015

Skills

  • Team Development
  • Payroll Management
  • Employee Training
  • Operational budgeting
  • Budget Administration
  • Operations Management
  • Customer service excellence
  • Order Management
  • Team training and development
  • Inventory Control
  • Cash Handling
  • Dining customer service
  • Beverage Preparation
  • Liquor, wine, and food service
  • Tableside Service
  • Table setting arrangements
  • Order Taking

Timeline

Store Manager

Smoothie King
06.2021 - Current

Baker/ Treat Maker

Creative Sweets
01.2017 - 04.2021

Waitress/Manager

Jimmys Diner
02.2003 - 10.2017

High School Diploma -

Penn Foster Career School

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Kristy Palmer