Kristy Parks
Winnsboro,LA
Summary
Accomplished Chief Operations Officer at Catahoula Parish Hospital District #2, adept in organizational leadership and operations management. Spearheaded strategic initiatives, fostering operational excellence and profitability improvement. Cultivated a high-performing team through mentorship, embodying accountability and innovation. Achieved significant enhancements in service delivery and efficiency, demonstrating a results-driven approach with a blend of strong analytical and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Chief Operations Officer
Catahoula Parish Hospital District #2
11.2020 - Current
- Responsible for planning, leading, directing and achieving all business and operational results associated with functional areas as assigned.
- Ensure health center operations meet community needs, and that all services are delivered in an efficient, productive, compliant and effective manner.
- Ensure all health center operations function in an efficient and effective manner, to include, but not limited to clinic operations, facilities and environment, risk management, security, scheduling and records, management information systems and ancillary services.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Supported business growth through strategic planning and process development.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Facilitated organizational change initiatives, promoting adaptability among employees during periods of transition or restructuring.
- Foster a workplace that resulted in the development of a high performing team of professionals and staff. Recruit, develop and inspire a highly effective team.
- Collaborate with the Medical Director, CEO and Governing Board to affect a positive, productive workplace culture.
Interim COO
Catahoula Parish Hospital District #2
11.2019 - 11.2020
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Mentored employees at all levels within organization to support their professional development goals.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed crisis response to minimize potential negative impacts on company.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
Clinical Coordinator
Catahoula Parish Hospital District #2
01.2019 - 11.2019
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Leveraged data-driven insights to inform decision-making processes and drive improvements in clinic operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Supervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Developed and adjusted work schedules for clinical staff.
LPN Office Nurse
Catahoula Parish Hospital District #2
03.2006 - 01.2019
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Educated patients and families on disease processes, medications and treatments.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to patient requests with appropriate clinical and personal assistance.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Coordinated patient transfers to other facilities.
LPN Office Nurse
Plantation Manor
04.2002 - 03.2006
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Educated patients and families on disease processes, medications and treatments.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Coordinated patient transfers to other facilities.
Education
Nursing
Louisiana Technical College Shelby M Jackson
Ferriday, LA2002
Skills
- Organizational Leadership
- Operational Excellence
- Profitability improvement
- Operations Management
Timeline
Chief Operations Officer
Catahoula Parish Hospital District #2
11.2020 - Current
Interim COO
Catahoula Parish Hospital District #2
11.2019 - 11.2020
Clinical Coordinator
Catahoula Parish Hospital District #2
01.2019 - 11.2019
LPN Office Nurse
Catahoula Parish Hospital District #2
03.2006 - 01.2019
LPN Office Nurse
Plantation Manor
04.2002 - 03.2006
Nursing
Louisiana Technical College Shelby M Jackson
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