Kristy Pefferman
Zelienople,PA
Summary
Skilled and professional Lead Patient Care Technician offering demonstrated expertise in patient support developed over 15 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional who leads by example to find solutions to complex problems. Well-versed in managing supplies, fields and aseptic techniques. Proficient in HIPAA, facility and nursing standards and competent in operating in high-volume, high-stress settings.
Overview
22
22
years of professional experience
Work History
Lead Patient Care Technician
UPMC Shadyside Hospital
09.2015 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Utilized medical software to document and track patient progress.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Used principles of growth and development to provide age-specific treatment and care.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Changed patients simple dressings
- Checked patients capillary blood sugars and report findings to nurse
- placing IV's
- performing straight catheterization and foley insertion
- basic arrythmia trained
- precepting new hires
- assist unit management with scheduling, staffing and needs of the unit
Certified Nursing Assistant
Manor Care Nursing Home
09.2013 - 08.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Trained new hires
- Assisted physical and occupational therapy with plan of care
Certified Nursing Assistant
Presbyterian Senior Care
08.2008 - 09.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Deli Clerk
Shop N Save Supermarket
02.2002 - 07.2008
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
No Degree - Elementary Education
Duquesne University
Pittsburgh, PANo Degree - Certified Nursing Assistant
Harrisburg Area Community College
Harrisburg, PA06.2008
High School Diploma -
Shaler Area High School
Pittsburgh, PA06.2001
Skills
- Culturally Competent Care
- Acute and Rehabilitative Care
- Patient Service
- Feeding Assistance
- Hospice and Palliative Care
- Professional Bedside Manner
- Cultural Awareness
- Medical Histories and Vital Statistics
- Blood Glucose Monitoring
- Data Collection
- Foley Catheter Insertion and Removal
- Taking Vital Signs
- Mobility Devices
- Vitals Documentation
- Nursing Staff Support
- Patient Information Collection
- Monitoring Patient Conditions
- Healthcare Expertise
- Patient Admission
- Assisting with Daily Living
- Admissions Support
- Infection Control Standards
- Patient Safety
- IV Discontinuation
- Patient Care and Monitoring
- Healthy Living Activities
- Corrective Action Planning
- Equipment Disinfection
- Computer Literacy
- Unit Wellness
- Bathing and Dressing
- Complex Problem-Solving
- Personal Care Support
- Specimen Transportation
- Basic Arrythmia
- Psychiatric care
- Team Building
Timeline
Lead Patient Care Technician
UPMC Shadyside Hospital
09.2015 - Current
Certified Nursing Assistant
Manor Care Nursing Home
09.2013 - 08.2015
Certified Nursing Assistant
Presbyterian Senior Care
08.2008 - 09.2013
Deli Clerk
Shop N Save Supermarket
02.2002 - 07.2008
No Degree - Elementary Education
Duquesne University
No Degree - Certified Nursing Assistant
Harrisburg Area Community College
High School Diploma -
Shaler Area High School
Similar Profiles
Ian karwoskiIan karwoski
Histology Imaging Technician at UPMC Shadyside HospitalHistology Imaging Technician at UPMC Shadyside Hospital
Amanda StatewiczAmanda Statewicz
Lead Respiratory Therapist at UPMC Shadyside HospitalLead Respiratory Therapist at UPMC Shadyside Hospital
Mary RoertyMary Roerty
Registered Nurse, Emergency Department at UPMC Shadyside HospitalRegistered Nurse, Emergency Department at UPMC Shadyside Hospital
Allyson PopeckAllyson Popeck
Registered Nurse at UPMC Shadyside HospitalRegistered Nurse at UPMC Shadyside Hospital
Scott ThompsonScott Thompson
Director - U.S. Head of Default Services at The Bank of New York MellonDirector - U.S. Head of Default Services at The Bank of New York Mellon