Summary
Overview
Work History
Education
Skills
Timeline
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KRISTY. PENA

Denver,CO

Summary

PENA Office Administration Customer Service Specialist Human Resources PROFILE CONTACT I am currently seeking full time employment within a fast paced, high energy and friendly environment. I am a hard-working individual who is highly determined for advancement. I have over 10 years of cross trained customer service experience within the administration, hospitality, and healthcare industry which allows me to be valuable in all aspects and areas in related fields. I am reliable, flexible, and open minded to all ideas, responsibility, and job placements

Overview

7
7
years of professional experience

Work History

Youth Peer Advocate Leadership Program

CEO Solutions
01.2021 - Current
  • Support and lead at risk youth through peer leadership:
  • Organized community activities leading to employment and training success
  • Families First Parenting with Confidence program, –Assist with group facilitation and peer participation with increasing parenting skills and resources to young mothers in need of support.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Transported individuals to medical appointments and support meetings whenever needed.

Health Care Administrator

Lutheran Medical Center
09.2019 - 05.2022
  • Operated 1st Vaccine Clinic
  • Event Coordination, Engagement / Patient Interactions
  • Maintained up-to-date information in electronic medical records software.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Enineering Secretary

TAB Services Inc
01.2017 - 12.2021
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers
  • Developed new filing and organizational practices, saving the company $10,000 + per year
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.

Education

Certificiation - Addiction Counseling

Odyssey Training Center of Denver
Denver, CO

CERTIFICATION - CPR/FIRST AID

American Red Cross
Denver, CO

Medical Admin - Medical Assisting

Westwood Community College
Denver, CO
2011

GED -

John F. Kennedy High School
Denver, CO
2010

Skills

  • Emotional Support
  • Planning Skills
  • Peer Interaction
  • Community Integration
  • Community Organization
  • Peer Support
  • Effective Listening
  • Phone Inquiries
  • Document Retrieval
  • Office Management
  • Filing
  • Workflow Planning
  • Training and Development
  • Self Starter

Timeline

Youth Peer Advocate Leadership Program

CEO Solutions
01.2021 - Current

Health Care Administrator

Lutheran Medical Center
09.2019 - 05.2022

Enineering Secretary

TAB Services Inc
01.2017 - 12.2021

Certificiation - Addiction Counseling

Odyssey Training Center of Denver

CERTIFICATION - CPR/FIRST AID

American Red Cross

Medical Admin - Medical Assisting

Westwood Community College

GED -

John F. Kennedy High School

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KRISTY. PENA