Kristy Pitoniak
Cicero,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the school bus dispatcher position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Substitute School Bus Dispatcher
North Syracuse Central School District
2022.09 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
School Bus Driver
North Syracuse Central School District
1995.02 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
- Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
- Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
- Contributed to development of new emergency evacuation procedure, enhancing overall passenger safety.
- Utilized feedback from students and parents to make continuous improvements to transportation service.
- Administered first aid to passengers in need.
- Recorded bus route and made notes for substitute drivers.
- Taught students first-aid and emergency protocols in case of emergency.
- Executed proper and timely loading and unloading of passengers.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Maintained accurate and up-to-date route and time logs.
- Assisted in loading and unloading students and belongings.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Inspected and serviced buses on regular basis.
- Attended pre-trip meetings to support safe transport of students.
- Completed logbooks, incident reports and other daily paperwork.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Worked closely with school administration and transportation to maintain smooth operations.
- Identified and reported mechanical problems and safety hazards.
- Enforced student behavior policies and responded to student emergencies.
- Created and enforced bus rules and kept expectations posted.
- Supervised students during loading, unloading and on bus.
- Drove bus along assigned route, picking up students.
- Improved route efficiency by regularly reviewing and adjusting paths based on traffic patterns and school changes.
- Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
- Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
- Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
- Strengthened community relations by participating in school events and activities, representing transportation team positively.
- Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
- Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
- Supported implementation of green practices by reducing unnecessary idling and promoting recycling on bus.
- Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
- Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.
- Ensured safety of all passengers by meticulously following traffic laws and school policies.
Education
Cosmetology -
Phillips Beauty School
Syracuse, NY10.1998
Diploma -
Cicero North Syracuse Hgh School
Rt 31 Cicero Ny 06.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
Timeline
Substitute School Bus Dispatcher
North Syracuse Central School District
2022.09 - Current
School Bus Driver
North Syracuse Central School District
1995.02 - Current
Cosmetology -
Phillips Beauty School
Diploma -
Cicero North Syracuse Hgh School
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