Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

KRISTY QUALEY

Las Vegas,NV

Summary

Experienced professional who will bring great strengths to a team. I have over eight years of experience leading and managing a team with success. I have experience with all aspects of a project from the point of searching for a new business leading all the way up to the follow through of delivering a product. I also have over 10 years of experience in a multitude of sales positions in different environments.. I am seeking to build upon my years of experience in a challenging new role.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Support Coordinator

Cox Business
04.2023 - Current
  • Keeping on top of and maintaining a list of tasks from the sales team to best help support the functionality of the sales team
  • Working with Sales Leaders to help them research escalated situations and get them any information they may need in a timely manner
  • Maintaining good relationships with other teams in the organization so that I can help find the best resolutions for all situations
  • Helping the sales team with any large projects that need additional support.

Inside Relationship Account Executive

Cox Business
11.2021 - 04.2023
  • Maintain a spreadsheet to keep track of orders in progress to make sure there are no issues with the final resolutions
  • Make outbound calls to manage and maximize revenue base
  • Discover customer's business needs to assist them in alleviating customer pain points and create valuable solutions.

Inbound Sales Representative

Cox Communications
09.2020 - 11.2021
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
  • Applied good listening skills to determine customer preferences and financial limits
  • Helped train and build skills for new hire teams coming into the position
  • Handled customer escalation calls to find the best resolution for their issue.

Sales Representative

AT&T
11.2019 - 06.2020
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Sold various products by explaining unique features and educating customers on proper application
  • Gained new opportunities by identifying promising business customers and qualifying for services.

Enterprise Relationship Manager/ Account Manager

Centurylink
12.2018 - 10.2019
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations all the way through the project until install was completed
  • Managed existing portfolio and potential leads using Salesforce
  • Sold and collaborated with our cloud partner to expand our product base, and help move customers into a cloud based platform
  • Created professional sales presentations to creatively communicate product quality and market comparisons
  • Developed and managed and sales lead list by prospecting for new clients through networking groups, referral partners and face-to-face sessions with companies
  • Used Salesforce to manage and keep track of inflight orders through the sales and implementation process.

Inbound Sales Representative

Cox Communications
01.2017 - 11.2018
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
  • Applied good listening skills to determine customer preferences and financial limits
  • Helped train and build skills for new hire teams coming into the position
  • Handled customer escalation calls to find the best resolution for their issue.

Sales Representative

AT&T
09.2015 - 12.2016
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Sold various products by explaining unique features and educating customers on proper application
  • Gained new opportunities by identifying promising business customers and qualifying for services.

Sales Associate/ Key Holder

T-Mobile
11.2013 - 09.2015
  • Assisted upper management with reporting sales data, and assessing employee performance
  • Accomplished company-defined sales goals during each shift
  • Assisted in day to day management responsibilities and leaded the team when my manager was away
  • Helped local small businesses with selecting plans and keeping them up to date with the changing technology.

Store Manager

Portrait Innovations
10.2009 - 10.2013
  • Addressed customer inquiries and resolved complaints
  • Completed weekly schedules according to payroll policies
  • Stocked and restocked inventory when shipments were received
  • Trained staff to deliver outstanding customer service
  • Maintained and kept track of the whole studio's day to day functions to make sure it ran smoothly.

Lead Manager- Mobile Photography

Picture People
10.2005 - 10.2009
  • Defined image requirements and planned photographic events
  • Cropped, manipulated and performed color-balance for final images
  • Searched for additional new business
  • Handled the whole order process from getting the initial contract through delivery of the final product
  • Stayed organized by maintaining checkpoints throughout the process.

Education

Masters in IT Management -

01.2025

B.S. Business Management and Leadership -

03.2023

Skills

  • Project completion and follow through
  • Problem Solving
  • Task Management
  • Self Management
  • Staff development/training
  • Time management
  • Issue resolution
  • Customer relationships
  • Team leadership
  • Communication expertise
  • Finding up sell opportunities
  • Written and oral communication skills
  • Salesforce Proficient
  • Adaptability
  • Territory sales
  • Inside and outside sales
  • Hunter/farmer sales strategies
  • Lead generation
  • Client account management
  • Decision making
  • Dependability
  • Cloud Solution Selling

Websites

Accomplishments

  • 2013 Tmobile Quarterly winners circle-Top 10% in the Company for sales and metrics
  • 2021 Cox Inbound Sales Subject Matter Expert Program-Helped train new hires, personal leadership training, handled agent escalations, and took special assignments as needed.

Certification

Google- Project Management Professional Certification

Timeline

Sales Support Coordinator

Cox Business
04.2023 - Current

Inside Relationship Account Executive

Cox Business
11.2021 - 04.2023

Inbound Sales Representative

Cox Communications
09.2020 - 11.2021

Sales Representative

AT&T
11.2019 - 06.2020

Enterprise Relationship Manager/ Account Manager

Centurylink
12.2018 - 10.2019

Inbound Sales Representative

Cox Communications
01.2017 - 11.2018

Sales Representative

AT&T
09.2015 - 12.2016

Sales Associate/ Key Holder

T-Mobile
11.2013 - 09.2015

Store Manager

Portrait Innovations
10.2009 - 10.2013

Lead Manager- Mobile Photography

Picture People
10.2005 - 10.2009

Masters in IT Management -

B.S. Business Management and Leadership -

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KRISTY QUALEY