Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Kristy Ratliff

Kristy Ratliff

Saint Clair Shores,MI

Summary

This is my 25th year in bartending services. My initial background came from me not only certifying servers in alcohol awareness class which was called barcode, I also did orientation courses. Aunt was a certified corporate trainer as a Hooters girl for 10 years. I started in 1998. I used to travel the country doing store openings to teach the concept to all the new hires to teach them the proper wait staff and bartending skills for safe and responsible alcohol service. I have a passion for this job. I love interacting with people. I enjoy what I do. It's important to come to work with a winning attitude. With all of my years of experience, I still continue to learn more everyday and that's important.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Mr. Paul's Chophouse
09.2015 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Bartender/manager

Mon Jin Lau
05.2010 - 06.2020
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Nursing

Oakland Community College
Bloomfield Hills, MI

Diploma - Child Care

Hazel Park High School
Hazel Park, MI
06.1998

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Responsible Alcohol Service

Certification

-Certified corporate trainer as a hooter girl from 1998 till 2006. Traveled all over the country opening up new locations. It was a fantastic opportunity and a lot of fun meeting new people and seeing new places.

- deemed morning bar manager by owner, May Sue Chin at Mon Jin Lau. She allowed me to oversee liquor ordering so we did not run out or have too much of product on hand at time. I was also responsible for putting away orders and maintaining a cleaning schedule for not only myself but for the other days where I was not there to tend to the bar or cleaning to keep the facility at its best.

Timeline

Bartender

Mr. Paul's Chophouse
09.2015 - Current

Bartender/manager

Mon Jin Lau
05.2010 - 06.2020

Nursing

Oakland Community College

Diploma - Child Care

Hazel Park High School

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