Kristy Reck

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Travel Enthusiasts
• Outdoors and Hiking
• Podcasts
• Travel Planner

Public Relations Strategy Certification

Marketing Strategy Certification

As a highly motivated and experienced professional, I am confident that I am the ideal candidate for the position of General Manager at East Zion Resort. With a proven track record of success in the hospitality industry, I possess the skills, expertise, and passion necessary to lead the resort to new heights.

Throughout my career, I have consistently demonstrated exceptional leadership abilities, fostering a positive and collaborative work environment that drives employee engagement and customer satisfaction. My strong interpersonal skills enable me to effectively communicate and build relationships with both staff and guests, ensuring a seamless and enjoyable experience for all.

In addition, my strategic mindset and keen business sense have allowed me to consistently improve revenue targets and drive profitability in wedding and repeat customers. I am adept at analyzing market trends, identifying opportunities for growth, and implementing innovative strategies to maximize revenue and enhance the resort's competitive edge.

Furthermore, I possess a deep understanding of the unique challenges and opportunities within the hospitality industry, having successfully managed various departments, including operations,  and guest services. My ability to effectively multitask, prioritize, and problem-solve in fast-paced environments has consistently resulted in improved operational efficiency and customer satisfaction.

With a strong commitment to delivering exceptional service and a passion for creating memorable guest experiences, I am confident that my skills and qualifications make me the perfect fit for the role of General Manager at East Zion Resort. I am excited about the opportunity to contribute my expertise and leadership to drive the resort's success and exceed customer expectations.

To ensure the continued success and growth of East Zion Resort, I propose the following marking and revenue growth goals for 2024:

1. Increase Occupancy Rate: Implement targeted marketing strategies to attract a wider range of guests and increase the resort's occupancy rate by 10% compared to the previous year. This can be achieved through targeted advertising campaigns, partnerships with travel agencies, marketing to foreign travel, and leveraging social media platforms to reach a larger audience.

2. Enhance Revenue Streams: Identify and implement new revenue streams to diversify the resort's income sources. This may include introducing new services or amenities, exploring partnerships with local businesses, or creating unique packages and experiences for guests.

3. Improve Average Daily Rate (ADR): Implement pricing strategies that optimize the resort's ADR without compromising guest satisfaction. This can be achieved by analyzing market trends, competitor pricing, and guest feedback to determine the optimal pricing structure.

4. Increase Repeat Business: Develop and implement a comprehensive guest loyalty program to encourage repeat bookings and foster long-term relationships with guests. This may include offering exclusive perks, discounts, or personalized experiences to incentivize guests to choose East Zion Resort for their future stays.

5. Enhance Guest Experience: Continuously improve the overall guest experience by investing in staff training, upgrading facilities and amenities, and implementing innovative technologies that enhance convenience and personalization. By consistently exceeding guest expectations by introducing unreasonable hospitality, we can generate positive word-of-mouth and increase the likelihood of repeat business and referrals.

6. Expand Market Reach: Identify new target markets and develop targeted marketing campaigns to attract guests from different regions or demographics. This may involve partnering with travel agencies, attending industry trade shows, or leveraging digital marketing channels to reach a wider audience.

7. Work with well known and credited wedding planners and vendors to help showcase what East Zion Resort has to offer. (already in the works with Tambra Moultrie and Forevermore Films for the spring)

By setting these marking and revenue growth goals for 2024, East Zion Resort can position itself for continued success, increased profitability, and a reputation as a premier destination in the hospitality industry.