Kristy Richard
Milton,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Operations Manager
Dreams on Wheelz LLC
Montgomery, PA
02.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, onboarding, and training of newly hired employees.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
School Transportation Provider
Hackenburg Buses Inc.
Danville, PA
09.2013 - 10.2022
- Managed daily vehicle maintenance schedules and performed regular inspections to ensure safety and reliability.
- Ensured safety of students by following all traffic laws and regulations.
- Performed pre-trip inspections of the vehicle according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Inspected student's passes prior to boarding the bus.
- Provided helpful directions and assistance to students during their ride.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the vehicle and enforced rules consistently.
- Responded quickly in emergency situations by taking appropriate actions.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Kept up-to-date on changes in local roads, traffic patterns, construction projects., that may affect routes or schedules.
- Managed time efficiently so that routes are completed within allotted timespan.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Learned and followed school transportation procedures.
- Maintained order and discipline to prevent accidents or injuries.
- Assisted passengers in evacuation of bus in case of emergency.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Reported accidents and completed required reports.
- Reported inappropriate and disruptive student behaviors to school administration.
- Monitored traffic during bus stops to provide safe boarding by students.
- Acquired and maintained certification in basic first aid and CPR.
Education
High School Diploma -
Meadowbrook Christian School
Milton, PA06-1999
Skills
- Incidents management
- Maintenance Planning
- Workforce Planning
- Candidate prescreening and interviewing
- Job Applicant Interviews
- Applicant Tracking Systems
- Talent Acquisition
- Training and mentoring
- Relationship building and management
- Background Checks
- Internal Communications
- Employee Relations
- Schedule Coordination
- Employee time records
- Fleet dispatching
- Fleet maintenance
- Employee Performance Reviews
- Workflow Planning
- Phone dispatch
- Personnel records maintenance
- Employee Onboarding
- Administrative Support
- Maintaining files
- Office Administration
- Recruitment Management
- Team Player
- Scheduling
References
References available upon request.
Timeline
Operations Manager
Dreams on Wheelz LLC
02.2023 - Current
School Transportation Provider
Hackenburg Buses Inc.
09.2013 - 10.2022
High School Diploma -
Meadowbrook Christian School
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