Kristy Rivera, LMSW
Licensed Master Social Worker
Maybrook,NY
Summary
Empathetic and compassionate Licensed Master Social Worker with 6 plus years experience working in the social and human services field. Self-motivated and detail-oriented individual with the ability to manage multiple projects and tasks. Driven individual and eager to use acquired skills set to help guide, support and provide counseling to patients, families and primary caregivers of all backgrounds who are at the end of life and experiencing end of life journey. As well as improve and gain on new skills.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Community Medical Social Worker
Hospice Of Orange And Sullivan Counties
Newburgh, NY
10.2020 - Current
- Complete psychosocial evaluations and needs assessments of patients, families and caregivers.
- Conduct in-home visits to provide supportive services.
- Participate in clinical and peer supervision to maintain professional development.
- Manage caseload to satisfy multiple patients with diverse needs.
- Manage on average 20-28 patients
- Work with medical, clinical and IDT teams, patients and families to implement effective treatment plans.
- Collaborate with healthcare providers to drive continuity of care.
- Facilitated acute grief support group for individuals experiencing acute grief
- Provide clinical service to bereavement program including phone calls and individual or family sessions.
- Assess risk factors of patients and make referrals for further services.
- Participate in interdisciplinary team case conferences to discuss patient care plans.
- Provide patient and family education on available resources and self-care strategies.
- Facilitate family meetings to discuss patient care plans.
- Maintain detailed clinical records of patients, families and caregivers, documentation of services and case notes.
- Develop individualized treatment/care plans
- Provide counseling to patients, families and caregivers as needed in relationship to stress, and other identified coping difficulties to patient's dying process
- Provide information and referral services for Hospice patients, families and caregivers regarding practical and environmental needs
- Serve as liaison to patients, families, caregivers and community agencies
- Assist in the orientation of new social work staff
- Participate in discharge planning when necessary.
- Assist with advanced directives and funeral home planning as necessary
Crisis Clinician - Mobile Mental Health
Access - Supports for Living
Newburgh, New York
06.2023 - 12.2023
- Provided psycho-education on mental health issues for families, enhancing their understanding and involvement in treatment processes.
- Developed rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis consultations.
- Enhanced client outcomes by providing timely and appropriate crisis intervention services.
- Maintained current knowledge of evidence-based practices in crisis intervention, incorporating new techniques and approaches into client treatment plans.
- Collaboration with community services such as EMS and Town/City Police Departments to ensure client safety
- Provided necessary resources and placed referrals to community agencies in accordance to client psychosocial needs
Assistance Manager
Peter Harris
06.2016 - Current
- Assisting store manager with store operations/procedures and employee management.
- Delegating and overseeing employee operations.
- Merchandising and processing merchandise.
Pandemic Stress Response Support Helpline Agent
Office of Mental Health
04.2020 - 08.2020
- Complete on going training in crisis supportive counseling.
- Providing disaster-focused psychological first aid to first responders experiencing stress reactions to their current work during the COVID-19 outbreak.
- Providing telephonic support to the general public experiencing stress reactions to the current COVID-19 outbreak.
- Provide callers with supportive and empathetic listening.
- Provide guidance in coordinating referral and resource information to individuals in need of or requesting such information.
- Accessing and collaborating with other volunteers and mental health professionals when necessary.
Social Work Intern
Schervier Pavilion Rehabilitation and Nursing Center
09.2019 - 03.2020
- Work with residents in the nursing home by identifying their psychosocial, mental, and emotional needs along with providing, developing, and/or aiding in the access of services to meet those needs.
- Completing MDS (Minimum Data Set) and documenting accordingly in the POINTClick Care Medical recording system.
- Completing and documenting accordingly PHQ-9 (The Patient Health Questionnaire)
- Participate in the development of a written, plan of care for each resident that identifies the psychosocial needs/issues of the resident, the goals to be accomplished for those needs/issues, and the appropriate social worker interventions.
- Coordinate and interact with others on the interdisciplinary team.
- Attend and observe weekly Care Plan meetings with the interdisciplinary team, resident, and family members.
- Complete admissions/readmissions with residents arriving in the subacute unit and/or long term care unit.
Social Work Intern
Hospice Of Orange And Sullivan Counties - Bereavement Services
08.2018 - 08.2019
- Provide clinical service to bereavement programs including phone calls, co-facilitation and observing support groups, and individual/family sessions.
- Attend interdisciplinary team case conferences weekly.
- Maintain clinical records on all assigned bereaved families as per agency policy.
- Observe Social Worker in the field assess and develop psychosocial status of patients/families/caregivers related to the patient's terminal illness and environment.
- Developed "Life After Caregiving" Support Group for individuals who were caregivers to a loved one who has passed away.
Child Care Worker
Astor Services for Children and Families
08.2017 - 01.2018
- Supervise at risk youth in residential treatment programs within accordance to Office of Mental Health and Office of Children and Family Services regulations and standards.
- Teach youth coping skills to handle negative stressors they experience in a more adaptive approach.
- Document and log all behaviors accordingly and in relation to agency policy.
- Communicate and coordinate with other staff in relation to youth.
- Trained in Therapeutic Crisis Intervention techniques.
Human Services Intern
Children's Village
09.2016 - 12.2016
- Observed field visits and interacted with clients.
- Organization of events for clients and their families.
- Attend monthly team meetings.
- Co-facilitated One-Mic boy's youth group.
Residential Youth Counselor
Honorehg - A Friend's House Youth Shelter
07.2014 - 07.2015
- Supervise at risk youth in the shelter and in the community.
- Complete intakes and discharges accordingly and in relation to regulations and policy of agency.
- Conducted various groups and group activities with youth.
- Trained new staff for residential youth counselor position.
- Trained in the HMIS - Homeless Management Information System.
- Assisted in case management needs at Youth Shelter and Family Shelter per diem.
Intern
Orange County Department Of Family Services
01.2014 - 05.2014
- Observed field visits with foster care unit/CPS/MDT Unit.
- Documented bio/psycho/social history for two siblings for adoption.
Intern
Inspire Kids
09.2013 - 12.2013
- Participated in classroom activities for children with special needs.
- Observed para assistance in classroom for children with special needs.
Education
Master of Science - Social Work
Adelphi University
Garden City, NY 08.2017 - 05.2020
Bachelor of Arts - Human Services, With A Minor in Psychology
Mount Saint Mary College
Newburgh, NY 08.2014 - 05.2017
Associate of Science - Human Services
Orange County Community College
Middletown NY 08.2011 - 05.2014
Certification
Mandated Reporter Certification
Licenses
July 2020 - Licensed Master Social Worker
Computer Skills
Microsoft Office (Word, PowerPoint, Teams, Basic Excel, Outlook),Casamba Homecare Electronic Medical Records, PointClickCare Electronic Medical Records, Healthwyse, Netsmart
Timeline
Crisis Clinician - Mobile Mental Health
Access - Supports for Living
06.2023 - 12.2023
Community Medical Social Worker
Hospice Of Orange And Sullivan Counties
10.2020 - Current
Pandemic Stress Response Support Helpline Agent
Office of Mental Health
04.2020 - 08.2020
Social Work Intern
Schervier Pavilion Rehabilitation and Nursing Center
09.2019 - 03.2020
Mandated Reporter Certification
11-2018
SBIRT Training Certification - (screening, brief intervention, and referral to treatment for substance use)
11-2018
Social Work Intern
Hospice Of Orange And Sullivan Counties - Bereavement Services
08.2018 - 08.2019
Child Care Worker
Astor Services for Children and Families
08.2017 - 01.2018
Master of Science - Social Work
Adelphi University
08.2017 - 05.2020
Human Services Intern
Children's Village
09.2016 - 12.2016
Assistance Manager
Peter Harris
06.2016 - Current
Bachelor of Arts - Human Services, With A Minor in Psychology
Mount Saint Mary College
08.2014 - 05.2017
Residential Youth Counselor
Honorehg - A Friend's House Youth Shelter
07.2014 - 07.2015
Intern
Orange County Department Of Family Services
01.2014 - 05.2014
Intern
Inspire Kids
09.2013 - 12.2013
Associate of Science - Human Services
Orange County Community College
08.2011 - 05.2014